Customer Service Advisor

1 day ago


Buntingford, United Kingdom Placido Recruitment Consultants Full time

We are searching for a Customer Service Advisor for a leading insurance company based in Buntingford.

We are looking to hire a new team member within Sales and Customer Service who will look to deliver the best possible service to our customers. Whether you’re discussing a policy renewal/retention, answering general queries, providing quotations or lookingat additional insurance options.

You will bring your personal style to the customer conversation and ask effective questions to help gain an understanding of how we can find the best solutions for our new and existing customer base.

It’s important that you feel comfortable working in a targeted environment as you will be required to work toward a range of targets and/or key performance indicators within a regulated environment. You will need to proactively identify opportunities forcross-sells, up-sells and lead generation.

**About you**
Ideally you will have a passion for delivering excellent customer service and the ability to work toward targets or key performance indicators, whether you’re looking to start your career in insurance or just trying to find your next step within the industry.

Communication is a big part of your role and it’s important you feel comfortable building rapport with customers over the phone and can proactively look for ways to find the best solutions/outcomes for customers.

We provide an extensive in-house training programme designed to give you all you need to speak confidently over the phone about our products and what we can provide.

**About us**

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work"

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and theytrust us to be financially sustainable, so we are successful now and in the future.?

We're here for our members, communities and employees to provide a great experience.



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