Parts Advisor

3 months ago


Barry, United Kingdom LMF Motor Factors Full time

**Job Title: Parts Advisor**

**Mon to Fri every other Saturday. Wage is negotiable depending on experience.**

**Brief description of the role**:Receive customer orders as required via telephone. Contribute to the overall success of a high performing organisation an promote the company brand through positive interaction with customers. On site training will be given.

We pride ourselves on being a local independent motor factor. We are a family run business putting our staff and customers first

Responsible to: Branch Manager, Assistant Manager

Main Duties and Requirements:

- Full UK Drivers Licence - Held for minimum of 3 years.
- Knowledge of MAM software or equivalent to process customer orders.
- Knowledge of the Vale of Glamorgan and surrounding areas.
- Taking customers orders.
- Punctual, organised, and efficient whilst working towards deadlines.
- Take payment if required (Cash/Cheque) and write out proof of takings.
- Ensure high levels of customer service at all times.
- Have 'the customer is always right' attitude.
- Relay and customer issues verbally and promptly.
- Pro-active and enthusiastic when speaking with customers.
- Maintain professional image.
- Be Able to demonstrate empathy towards customers.
- Limiting credits and returns by ordering and sending the right parts for the first time.
- Outbound calling to advise on promotions if necessary.
- Help in the warehouse as and when required.
- Be enthusiastic when asked to help in other areas.

Person Specification:
Essential
- Holds full driving licence
- Great Team player
- Smart appearance and professional presentation
- Ability to understand necessity of excellent standards of customer service and work to deadlines
- Good Communication skills
- Works with integrity and in the interests of the company
- Good time keeper
- Basic IT Skills

Desirable
- Experience within a previous delivery driver role in the cars parts and automotive industry
- Knowledge of car parts and automotive industry
- Previous cash handling
- Full clean driving license

Work remotely
- No

**Salary**: From £26,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Light Commercial Vehicle & Delivery Drivers: 1 year (preferred)
- Parts Advisor: 1 year (preferred)
- Parts Advisot: 1 year (required)

Licence/Certification:

- Driving License (required)

Work Location: In person

Reference ID: LMF


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