Officer, Private Wealth

3 weeks ago

St Helier, United Kingdom IQ-EQ Full time

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

**Job Description**:
**Responsibilities (how we will measure success)**

Perform a wide variety of Trust administration tasks accurately and in a timely manner to support the Company’s ever-growing and diversified international client base

Provide a high level of quality internal and external client service and the accurate and timely provision of financial administration services

Assist the Senior Officers and Management Team with the day-to-day administration of private client portfolios in accordance with the Company’s policies and procedures

Plan, prioritise and organise tasks and activities efficiently, ensuring effective time management

Effectively manage time input and work in progress on own portfolio

Assist senior members of the Team where required

**Tasks (what does the role do on a day-to-day basis)**

Demonstrate the Group Values at all times and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies in all tasks delivered
Participate fully and proactively in the promotion of a constructive “client servicing” culture
Provide timely and constructive feedback on client administration matters
Develop and maintain effective working relationships with the Team Members and across all Teams locally to ensure a collaborative approach
Work proactively and collaboratively with all Trust Administration Team Members on all client administration tasks
Continue and maintain relevant technical knowledge, ensuring CPD requirements are met
Take ownership for maintaining Continual Professional Development as required for the role and/or for existing professional qualifications or regulatory requirements
Invite feedback and look to improve performance
Acquire knowledge of business activities, products and services
Deliver the highest level of client service in line with our Group Values with the objective of exceeding client expectations
Ensure effective and efficient client correspondence and ensure turnaround times are as short as possible
Ensure client procedures are followed at all times
Assist and work collaboratively with the other Officers and Management Team on day-to-day administrative tasks and matters in respect of their client portfolios
Assist with project work as the business requires
Maintain proper and orderly client records
Support an on-going programme of continuous improvement to client service, identifying and escalating opportunities as appropriate
Grow commercial awareness and develop a good level of competitor and industry awareness
Develop a good technical understanding of legal and regulatory requirements and industry best practice, that are relevant to the Company and its clients
Maintain detailed knowledge of policies and procedures in place and responsibility to ensure they are adhering to in the course of day to day administration activities

**Qualifications**:
**Key competencies for position and level (see Group Competency model)**

Demonstrates Self-Awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Interpersonal Savvy - Relating openly and comfortably with diverse groups of people
Action Orientated - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

**Key behaviours we expect to see**

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
Reliable
Ability to influence and use initiative
Enthusiastic Team player
Methodical and flexible in approach
Professional
Self-motivated
Approachable
Accurate
Strong inter-personal skills
Excellent Organisational skills
Resilient with the ability to remain focused in fast paced environment

**Required Experience**

Working towards either one of the following: ICSA Certificate in Offshore Finance and
Administration or STEP Foundation Certificate in Offshore Trust
Ideally membership of relevant Professional Institute
Evidence of Continued Professional Development
Knowledge of the Finance Industry in Jersey
Minimum of 2 years’ Trust experience
Ability to be flexible and work effectively as part of a Team
Ability to prioritise and multi-task
Able work under pressure and within tight deadlines to meet the Team’s, Service line’s and clients’ expectations
Good analytical and numerical skills
Excellent Trust administration skills

Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. Wi

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