Operations Manager

4 weeks ago

Glasgow, United Kingdom Meraki Talent Limited Full time

Meraki Talent’s industry leading Financial Services client are looking for an Operations Manager to join a busy Pensions and Contact Centre Operation.
This is your chance to join a successful team where hard work is recognised.
The Pensions Manager will be a critical appointment and therefore we are keen to speak to high-calibre individuals with a strong background in annuities, the pension journey and exposure of administering annuity and pension policies.
**Responsibilities of the Position**:

- Lead by example displaying strong values and beliefs and a commitment to encouraging individuals to put the client at the front of everything that they do
- Annuities technical support mentor for the team
- Performance management providing coaching, development opportunities.
- Demonstrate a strong understanding of the risks to clients within their operation and how these will be mitigated
- Implementing changes to improve customer service quality and efficiency.
- Resource management and staff recruitment
- Process improvements
- Training and development in general, and appraisals including agreeing suitable objectives for all staff
- Liaise with, challenge and understand both internal and external Audit requirement

**Background of the Position**:

- Previous experience of managing annuity teams
- CII or CISI qualifications (pensions/annuities/regulatory) in accordance with FCA T&C regime
- Strong communication skills to engage with various stakeholders across the business
- Excellent organisational and administration skills
- Enthusiastic and positive can-do attitude

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