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Receptionist (Maternity Cover)

4 months ago

Knutsford, United Kingdom The Mere Full time

We have an opportunity for a **Receptionist t**o join our fantastic front of house team, to cover maternity leave (9-12months), working 30 hours per week.

The Mere Golf Resort & Spa is a destination for business and pleasure, with an 81 bedroomed hotel, expansive wedding and event spaces, Championship golf and an award-winning spa, set in the heart of the Cheshire countryside. Our luxury conference and event suites cater for up to 550 guests. Whether it’s a corporate event, a meal for two in our two AA rosette restaurant or a spectacular wedding celebration, we’re passionate about world class hospitality and a luxury experience. The 150 acre estate offers premium hospitality, and a personal guest experience. As a business employees are placed at the heart of everything. Therefore a comprehensive training and development program is available to everyone, and as a result of our growth excellent long-term career opportunities are at the forefront of every position we recruit.

As our **Receptionist**, you will have a friendly and approachable manner and the ability to establish rapport with both guests and team members. You will be organised, work well as part of a team, thrive in a fast paced environment and be able to multitask. As the first point of call for our guests it is essential that you are passionate and knowledgeable about our offerings and the events taking place within the resort on any given day. Reporting into the Front Office Manager you will play a vital role in ensuring our guest’s expectations are constantly exceeded and that our high standards are always kept.

**In return as our Receptionist, you will receive some excellent benefits, including**:

- Up to 28 holiday days a year (pro rata for part time)
- 20% off food in all outlets
- Discounted health club membership
- 20% off spa treatments
- 10% off spa products
- Use of the golf course & driving range
- Preferential rates for hotel accommodation

**The Receptionist** **duties and key responsibilities include**:

- Ensure all guests are welcomed to the hotel and high levels of customer service are demonstrated at all time.
- Check in. and check out.
- Pre
- authorisation knowledge.
- Answer the telephone and direct calls appropriately.
- Action any feedback given from HOD or supervisor.
- Cashiering.
- Ensuring audits are completed correctly and thoroughly.
- Checking in and settling PMs.
- Making sure admin duties are all done.
- Posting revenue for functions on a weekend.
- Conducting show rounds in the absence of Events team.
- Dealing with credit card queries once a guest has checked out.
- Thorough understanding of Opera
- Ensuring all daily tasks are completed as set out by the checklists, both early and late.
- Conducting handovers between shifts
- Where necessary help with housekeeping to ensure the bedrooms are back ready in time for check in.

**Preferred Skills and Experience**
- Previous experience in a similar role and have a strong background in customer service
- Be passionate about hospitality and customer service
- Demonstrate excellent standards and organisational skills
- Have previous experience using Opera
- Proficient in the use of Microsoft word, excel and outlook

If you feel that you have the skills and experience to join our friendly team at our stunning and unique venue as our** Receptionist**, please click ‘**apply’** today.