Customer Support Agent

4 weeks ago


Sheffield, United Kingdom Glu Recruit Full time

**Ref: 206**

**Role: Customer Support Agent**

**Salary: £22K per annum **plus commission (OTE up to £26,500)

**Location: Sheffield**

**Hours: Monday
- Friday 9am-6pm with some Saturday working on a rota basis **(2 x Saturdays per month, and the hours are 9.00am - 12.30pm & you would take 6-hours back during the week after you work a weekend)

**The role**:
Our client is currently looking for a Customer Support Agent to join their operations team in Sheffield. Reporting into the Collections manager, you’ll be part of a team responsible for helping customers manage their loan repayments in an affordable manner, using a balance of commerciality and treating customers fairly.

The Customer Support Agent will handle a variety of inbound and outbound calls and live chat, ranging from taking payments to assisting customers with a range of queries. This role will require some Saturday working, on a rota basis, which is paid at an enhanced rate.

**Responsibilities**:

- Answer customer enquiries
- Review accounts that are behind on their payments to determine appropriate action
- Contact customers to agree satisfactory and appropriate payment arrangements
- Adhere to appropriate timescales and regulatory requirements to ensure reconciliation of customer accounts
- Achieve targets for quality and productivity
- Follow company and TCF guidelines at all times

Our client is a passionate and professional team and are looking to welcome a **Customer Support Agent** with a shared interest in their scale-up journey and the aim to embed the company as the No.1 payments platform in Europe.

**Experience**:

- You will have a track record as a Customer Support or Customer Service Agent
- GCSE grade C or above in Maths and English
- Proficient IT skills, including Microsoft Office Suite (_i.e. Word, Outlook, Excel etc_)
- Excellent verbal and written communication skills
- Proven ability to prioritise and work to deadlines
- A passion for customer service and delivering high standards of customer satisfaction
- Strong interpersonal skills and desire to be a team player

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sheffield, South Yorkshire: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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