Mortgage Administrator

**Job Description - Mortgage Administrator**

**Location: Horsham**
**Reports to: Processing Manager**
**Responsible for: Mortgage & Protection Administration**

**PURPOSE OF ROLE**:
You will be responsible for providing a first-class client service and efficient administrative support for mortgage and protection new business processing.

**KEY JOB SPECIFIC RESPONSIBILITIES**:
**DUTIES & RESPONSIBILITIES**:

- Provide guidance and updates to clients, mortgage advisers and lenders. These situations can be of a sensitive nature which may require the use of excellent communication and empathetic skills to reach a satisfactory outcome.
- Working as part of a team to provide a comprehensive administrative service.
- Working in partnership with others to deliver successful outcomes.
- Provide weekly progress reports to the mortgage advisers.
- Ensure that all enquiries about mortgage cases are dealt with appropriately, in accordance with policy, resolving where possible and escalating to the mortgage advisers where appropriate.
- Ensure that required documentation is received and processed in a timely manner.
- Answer telephone calls, taking messages and passing on accurately to the relevant teams or individuals.

**SKILLS & EXPERIENCE REQUIRED**:

- Ideally have experience of working in the mortgage industry
- Computer literate, confident in learning new computer systems.
- Meticulous attention to detail.
- Outstanding communication skills at all levels, both written and oral.
- A confident telephone manner & excellent customer service.
- A team player with ability to use own initiative.

**ABOUT US**:
We are a successful mortgage and protection brokers office, based in Horsham. The company was founded in 2003 and has grown its reputation by recommendations and word of mouth.

Our ethos is to provide effective solutions for all our clients, delivering exceptional service from start to finish.

We are a growing company with a great team

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: One location