Cafe and Farm Shop Supervisor

Job Overview:
Stewart Tower Dairy is looking to recruit a Supervisor to join our team working within our Ice Cream Parlour, Café and Farm Shop. We are looking to recruit a full time person for this position. Primarily this role will be front of house working within our Ice Cream Parlour, Coffee Shop and Farmshop and supervising in the absence of the manager.

We are looking for a passionate, enthusiastic, friendly personality to join our team helping offer exceptional customer service. You will be conscientious and well presented to help uphold the positive reputation that Stewart Tower Dairy currently has within the local community. Whilst previous experience isn't necessary it is desirable, however, we are really looking for individuals that have a genuine interest in food and drink and providing excellent high level of customer service and an ability to work well in fast-paced work environments. Full training will be given, experience in a similar customer service driven role is preferred but not essential. This role will require some weekend working.

Our aim is to offer the best service, food and atmosphere you can find in the area whilst remaining a fun and relaxed work place. Please just bring great energy and a smile and we will help you to become the best in the industry.

**The requirements of the job include;**
- Treating customers with friendly and welcoming manner
- Maintaining a high level of customer service and deputising in the absense of the manager
- Taking food and drinks orders from customers
- Serving food
- Up selling additional products when appropriate
- Making and serving hot drinks and Ice Cream Sundaes
- Scooping Ice Cream
- Using the till and handling money
- Assisting with the general daily tasks of running a Café and Farmshop
- Cleaning
- Co-operating with colleagues and managers in a positive manner
- Communicating effectively with colleagues
- Where necessary, assisting within our Gelato Kitchen
- Where necessary, answering and communicating with customers via telephone

**The skills that we are looking for in a successful applicant include;**
- The ability to work well as part of a team
- Ability to communicate well
- Good at listening
- Fast thinker
- Ability to operate effectively in a busy and dynamic environment
- Ability to maintain a smile
- Polite and friendly
- Ability to complete tasks efficiently and to a thorough and high standard

As a member of our team you will receive on the job training, a share of monthly gratuities and a wage that can increase depending upon performance.

**Job Types**: Full-time, Permanent

Pay: From £28,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Supervising experience: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Cafe & Farm Shop Supervisor