National Operations Service, Call Centre Team Leader

6 months ago


Washington, United Kingdom Gateshead Health NHS Foundation Trust Full time

**The National Operations Service Call Centre Team Leader will**: Deal with anxious participants with tact, patience, and discretion e.g., appointment queries or resolving potential complaints. Demonstrate a sensitive and professional approach to all staff, participants, and other groups. Undertake tasks such as induction, training, appraisals, investigating complaints, incidents, and accidents. Recognise where communication difficulties arise and overcome barriers to understanding.

Communicate and work alongside all staff internal and external to the organisation including clinical directors, SLM and Trust staff for all matters relating to the NOS. Maintain effective communication and ensure accurate and timely information is exchanged between Trust colleagues, Participants, and other service users as applicable.



  • Washington, United Kingdom Gateshead Health NHS Foundation Trust Full time

    The National Operations Service Deputy People & OD Lead will be responsible for providing a customer focused quality service to the National Operations Service (NOS) encompassing: Expert people advice and guidance (strategic and operational) to the NOS. Core employee relations and case management advice and support. People data and information including...


  • Washington, United Kingdom Gateshead Health NHS Foundation Trust Full time

    The National Operations Service Clinical Directorwill be responsible for: Liaison with other organisations i.e., NHSE, Cancer Alliance Forums. Ensure that effective business planning is in place. Collect performance data as per the National requirements. Monitor the performance of the Pilot against national Standards. Make sure that each component part of...

  • Telesales Team Leader

    6 months ago


    Washington, United Kingdom Interaction Recruitment Full time

    Are you a driven and results-oriented individual with a passion for leading teams and delivering exceptional customer service? Interaction Recruitment are currently representing a market leading distribution company, who are seeking a Telesales Team Leader to join their team in Washington. If you're excited about overseeing a dynamic team, achieving targets,...

  • Team Leader

    6 months ago


    Washington, United Kingdom eurogarage Full time

    **Role**: Team Leader **Location**: Washington, NE38 7SA **Hours**: Part-Time/Full-Time Hours Available/ Permanent **Hourly Rate**: £11.15 per hour **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team...

  • Service Assistant

    6 months ago


    Washington, United Kingdom National Trust Full time

    As a Service Assistant you'll work across visitor areas, helping different departments deliver high-quality customer service. **Salary**: £10.50 per hour **Contract/duration**:Nine months **Hours/working pattern/hours**: 14 hours per week, average three shifts per week including weekends and public holidays. **Interviews**:2nd February What it's like...

  • Twilight Team Leader

    6 months ago


    Washington, United Kingdom Pacifica Full time

    Twilight Team Leader Sunday 09.00am till 17.30 Monday to Thursday 15.30 till 12.00 Midnight **To train on Picking, Goods In and VNA truck** .To assist with the management and leadership of the Warehouse, ensuring the highest standards through effective working relationships with the senior operational management team. this is a hands on role and you...

  • Operations Director

    3 weeks ago


    Washington, Sunderland, United Kingdom National Museum of Wildlife Art Full time

    Job Title: Operations DirectorAbout the Role:We are seeking an experienced Operations Director to join our senior management team. As a key member of our leadership team, you will be responsible for leading and directing the day-to-day activities of the operation to achieve short and long-term financial and operating objectives.Key Responsibilities:* Lead,...

  • Team Leader

    2 months ago


    Washington, Sunderland, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Washington, UK. As a Team Leader, you will be responsible for overseeing daily operations, driving team performance, and ensuring targets are met while fostering a positive and collaborative work environment.Key...


  • Washington, United Kingdom United Living Group Full time

    **Company Description** United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future: - United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces. - United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional...

  • Loading Team Leader

    6 months ago


    Washington, United Kingdom Roundel Manufacturing Limited Full time

    Roundel Manufacturing Limited is one of the premium suppliers to the UK’s house builders of bespoke kitchen, bedroom, bathroom and home study furniture. We are a family owned business with more than 50 years’ experience of working in this sector, successfully supplying from our manufacturing base at Washington in the North East of England. Roundel...


  • Washington, Sunderland, United Kingdom Northumbrian Water Full time

    About the RoleWe are seeking a skilled Hydraulic Modelling Leader to join our team and lead the development of high-performing wastewater modelling teams. With expertise in hydraulic modelling, you will be responsible for driving innovation and implementing advanced techniques to enhance efficiency and sustainability.The successful candidate will have a...


  • Washington, United Kingdom United Living Group Full time

    Company Description United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future: United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces. United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future. ...

  • Team Leader

    6 months ago


    Washington, United Kingdom Northern Gas Networks Full time

    **Team Leader** **Permanent** **Location Washington** **Salary £40,414** We have an exciting opportunity available at our well-established Washington depot as we recruit for a **Team Leader** position. As Team Leader for Northern Gas Networks you will look for ways to improve productivity and reduce costs without compromising our exceptionally high...

  • Team Leader

    2 months ago


    Washington, Sunderland, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Team LeaderJob Summary:We are seeking an experienced Team Leader to join our dynamic team at beBee Professionals in Washington, United Kingdom. The successful candidate will be responsible for leading and motivating a team to meet performance targets and goals, while fostering a positive and collaborative work environment.Key...


  • Washington, Sunderland, United Kingdom Solus - an Aviva company Full time

    To drive quality and efficiency in our repair processes, we need a skilled leader to guide our team of production operatives. As an Automotive Repair Team Leader, you will foster a collaborative environment that focuses on delivering excellent customer service and meeting our customers' needs.Key responsibilities include:Mentoring and leading a team of...


  • Washington, United Kingdom United Living Group Full time

    Company Description United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future: United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces. United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future. ...

  • Service Team Member

    6 days ago


    Washington, Sunderland, United Kingdom Sodexo Full time

    Sodexo is currently seeking a dedicated and detail-oriented Service Team Member to join our team in Washington, North East.About the PositionThis role plays a vital part in ensuring our clients and employees enjoy a clean and safe environment. Key responsibilities include supporting the cleaning team, maintaining a welcoming atmosphere, and upholding high...


  • Washington, Sunderland, United Kingdom END. Full time

    Job DescriptionAs a Senior Advisor - CS Team at END., you will play a key role in leading the workflow for our Customer Service Advisor team. This involves managing contact volumes, workload, daily tasks, and personal development targets.You will take on a sub-team of advisors to directly manage their performance development, monitoring quality of work,...


  • Washington, Sunderland, United Kingdom United Living Group Full time

    Job Summary:United Living Group is seeking a Water Service & Mains Laying Teams Operative to join its thriving and dynamic United Living Infrastructure Services team in Washington.Key Responsibilities:Maintain own and others' health and safety.Carry out safety checks and inspections to vehicles, plant, equipment, and sites as instructed.Follow health and...


  • Washington, United Kingdom END. Full time

    What you’ll be doing: Key responsibilities Oversee the workflow for the CS Advisor team; this will include managing the contact volumes received, the team’s workload, own daily tasks and personal development targets. Take on a sub-team of advisors to directly manage their performance development; monitoring quality of work, celebrating...