Incident Reporting Support Officer

7 months ago


Ipswich, United Kingdom Suffolk County Council Full time

**Suffolk County Council - Ipswich, Suffolk IP3 9SJ**:

- **£21,189 per annum (pro rata)**:

- **18 hours per week**:

- **Fixed Term or Secondment for 12 months**

We are committed to** flexible working**, so please read the **Job and Person Profile (docx)** to find out about the types of flexible working available for this role.

This is a fantastic opportunity to join **Suffolk Fire and Rescue Service**’s Performance and Improvement Team as an **Incident Reporting System (IRS) Support Officer**. You will be based at Ipswich East Fire Station, **Ipswich **with** flexible and hybrid working options**.
- Would you like to work for a dynamic organisation focussed on improving community safety through constant improvement?
- Would you like to work in an incredibly varied, challenging and rewarding role, where your individual flair and integrity is valued?
- Do you have experience in quality assuring IRS reports, providing accurate data and teaching others?

If so, this could be a great role for you.

**Your role and responsibilities**

You will be responsible for supporting the IRS Lead Officer and our operational crews, providing a variety of roles including quality assuring our data before it is published to the Home Office, resolving technical issues and assisting and teaching our users so that our excellent standards are maintained. You will actively support the IRS Lead Officer in the development of the IRS system, liaising with internal and external partners to ensure collaborative working.

As the IRS Support Officer, you will:

- assist the IRS Lead Officer with quality assuring IRS data before it is published to the Home Office
- work closely with our operational personnel to ensure accurate and detailed data is obtained and reported in a timely manner through the correct methods
- support the IRS Lead Officer to monitor IRS completion levels and liaise with others as necessary
- work with Combined Fire Control and our partners to ensure consistency throughout all levels of reporting.

**Your duties will include**:

- managing day to day tasks as directed by the IRS Lead Officer
- working with operational personnel to provide learning, advice and a point of contact for assistance
- working with Fire ICT to resolve technical issues
- being a full contributing member of the IRS Team, assisting the IRS Lead Officer with changing and developing situations.

**You will need to**:

- be enthusiastic, focused and motivated to take on this challenging role
- have an understanding of operational firefighting procedures
- have experience of completing and quality assuring IRS reports, with full knowledge of the data requirements
- be an organised individual with excellent interpersonal skills and be able to effectively communicate at a variety of levels
- have highly proficient IT skills in Word, Excel, PowerPoint and Outlook
- work in a professional manner, demonstrate integrity and promote Suffolk County Councils We Aspire values
- be flexible, able to stay calm in the face of competing pressures and complex organisational and system-wide issues and be able to implement solutions and initiatives at pace.

**The team**

The Performance and Improvement Team play a pivotal role in the collection of accurate data and statistics regarding the operations and performance of Suffolk Fire and Rescue Service. This data is published to many external bodies, including the Home Office, National Fire Chiefs Council (NFCC), His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) and forms the basis of our Service Performance Measures. Accuracy is key and all members of the team work to a very high standard, specialising in different areas of data collection and reporting, prioritising their work to meet current pressures and being able to respond and change direction as expected in an Emergency Service.

We are a small friendly team who work flexibly to ensure that all members of the team can develop their skills across all areas whilst ensuring our key objectives are being met.***

**We will offer you**
- great opportunities for learning and development
- generous leave entitlement
- fantastic working environment
- flexible working options
- the opportunity to join a large diverse organisation.
- a supportive culture underpinned by our We Aspire values.

**Travel and workplace requirements**

We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role supports **hybrid working**, a broadly even balance between working from home and working from



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