Receptionist

6 months ago

Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

This is an exciting opportunity to join the Salisbury Specialist Palliative Care Service as Receptionist. The Receptionist role provides an integral part in the running of the hospice service. The first point of contact with patients, carers and staff, contacting the service either in person or via telephone. The postholder ensures the smooth running of the reception, providing administrative support to the medical teams, whilst engaging with patients / visitors in a calm and sensitive manner.

This can be a busy role and the postholder will need to manage competing demands, whilst ensuring the need to provide a sensitive, mature and compassionate service to patients/relatives dealing with a life limiting illness.

The postholder will work within the administrative team, answering calls, welcoming visitors and undertaking administration duties, including receipt of deliveries, reporting and tracking of faults and repairs, submission of stock orders, volume management of hospital notes, data entry using the Trust and Hospice patient management systems.

They will provide clerical support to the clinical teams, and work in collaboration with nursing staff, ensuring ADT (Admission, Discharge, and Transfer) is kept up to date, booking of patient transport and tele tracking.

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
- Answers telephones, prioritises calls and disseminates information verbally and via message books thus relieving staff from additional interruptions where appropriate and assists in the continuity of care
- Welcomes all visitors to the Hospice, issues car permits as appropriate and shows visitors to the Ward where a volunteer is not available to do this. Acts as the 'first point of call' for the Hospice.
- In collaboration with nursing staff, ensure ADT (Admission, Discharge, and Transfer) is kept up to date and booking of patient transport and tele tracking. Record patient death details.
- In liaison with the Admin team undertake basic administration duties, including receipt of deliveries, reporting and tracking of faults and repairs, submission of stock orders, volume management of hospital notes, data entry using the Trust and Hospice patient management systems.
- Provision of general clerical support for the medical/clinical teams.
- Maintain stock levels of stationery and stationery packs for use by the clinical team.
- Maintain confidentiality at all times. Deal with confidential and sensitive information about patients. Adhere to Policies and Statutory Health and Safety requirements of Salisbury NHS Foundation Trust.
- To maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake appropriate mandatory training and updates in infection prevention and control.
- To safeguard and promote the welfare of children and young people in compliance with Trust and staff responsibilities under Section 11 of the Children Act 2004; to follow Trust safeguarding children and child protection policies and guidelines and to undertake appropriate mandatory training and updates in safeguarding children/child protection. By following Trust policies in relation to safeguarding adults, staff will ensure that they work with other agencies to protect all adults from abuse at any time.
- To respect and value the diversity of our patients, their relatives, carers and staff by committing to address the needs and expectations of the diverse communities we serve to provide high quality care, and strive to make best use of talents and experience from our diverse workforce.

COMMUNICATIONS AND WORKING RELATIONSHIPS
- To communicate effectively with all team members, wards, health care agencies both internal and external to the Trust and the Charity To support relatives with problems by listening and responding sensitively and seeking further help where appropriate
- Good understanding of

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