F&b Host

6 months ago

London, United Kingdom DoubleTree by Hilton London ExCeL Full time

**F&B Host**:
**DoubleTree by Hilton London ExCeL**:
**Salary**:
**Job Type**:Flexible**
**Hours**:Flexible**
**Town**:London***:
Right on the waterfront and next to the ExCel exhibition center, the hotel is only a 12 minute tube ride from Central London.

We are currently looking for a **Food & Beverage Host/ Hostess** to join our Truly Talented team.

As **Host/ Hostess**, you will play a key role in our restaurant and build great relationships with our customers. You’ll have a good understanding of restaurant operations, a real passion for customer care, food and drink and a strong knowledge of wines, beers and spirits.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you

**What we offer**
- £10.65 per hour
- Flexible hours contract

**Benefits**
- Worldwide employee discounts at Hilton Hotels through Go Hilton program;
- Hotel discounts across all Axiom Hospitality hotels - colleague rates and up to 50% discount on F&B;
- 28 days holiday, including bank holidays, increasing yearly to 33 days;
- Discounts across retail, restaurants, events and more through our benefits & rewards portal;
- Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
- Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
- Yearly complimentary Axiom Xcape stayover after one year of service;
- A growing team with great training, progression, and promotion opportunities;
- Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
- Free meals while on shift;
- Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more

**Your role**

As an **F&B Host/ Hostess**, you will be the face of our business, greeting and welcoming our guests. Your passion for people will be applied to the role to create a memorable experience. You will be a host in the true sense of the word, working hard to create an engaging atmosphere exceeding our guests’ expectations.

Responsibilities of **Food & Beverage Host/ Hostess** will include but are not limited to:

- Welcome guests to the restaurant;
- Provide accurate wait times and monitor waiting lists;
- Manage reservations;
- Escort customers to assigned dining or bar areas;
- Greet customers upon their departure;
- Coordinate with F&B team about available seating options;
- Maintain a clean reception area;
- Cater to guests who require extra attention (e.g., children, elderly);
- Answer incoming calls and address customers’ queries;
- Assist F&B team as needed.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

**The core skills and experience required to succeed**
- Truly passionate about the Hospitality Industry;
- Previous restaurant or bar experience in a busy environment is preferred but not essential;
- Excellent personal presentation;
- Ability to function independently with a minimum of supervision;
- Excellent communication skills, the ability to communicate verbally and in writing ;
- To be an enthusiastic team player with a flexible approach.

Having these core skills will put you one step further to joining Axiom Hospitality and the DoubleTree by Hilton London ExCeL.

**Opportunities for all**

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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