Service Receptionist

5 months ago

Rushden, United Kingdom Winslow Ford Full time

Key responsibilities:
Meeting and greeting customers at the reception desk

Manage the service, repair, and MOT diary, arrange collection / delivery as an option, manage the courtesy car diary, manage the service experience, contact customers with update on timing, work needed and cost (in liaison with service manager / technician), completion time, collection of the money

Providing exceptional customer service

Checking for bookings through I Link system and gaining authority for work

Updating the customer data base and ensure GDPR is to standard

To help create good working relationship and a cohesive team with all colleagues

Follow up on customer satisfaction calls

In the case of any customer complaint, ensure it is dealt with timely and in line with company procedure

Help to ensure that the reception area and showroom and its facilities are in a clean and safe condition, and meets our standards

Ensure all quality procedures are adhered to at all times and the health and safety and well being of all colleagues, customers, and suppliers by operating to the health and safety procedures as detailed in the health and safety legislation

Attend all training courses as required to carry out the job role to the highest standard

Skills and behaviours:
Good communication skills (computer, written, and spoken)

Smart and professional appearance with sound people skills

Have sound organisational skills and good IT skills

Being able to clearly explain technical issues and upsell

Have a good business knowledge

Being able to work under pressure

Being creative and pro-active to capture a point of difference

Being able to build good internal and external relationships

Good timekeeping and can work a flexible working pattern

Work to and operate GDPR standards

Hours of work are Monday to Friday 8am to 5.30pm

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

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