Family Activities Supervisor

4 weeks ago

London, United Kingdom David Lloyd Clubs Full time

**About the Role**:
**Who do I report to? **Activities Manager

**What’s the purpose of the job?**

Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and giving our members an excellent experience every day.

**What will I be doing?**
- Leading member obsessed service and member engagement at all times.
- Leading my team to deliver the children’s activities with structure and enthusiasm whilst encouraging the maximum participation of the children.
- Leading my team to deliver the club children’s activity programme including: Core Club Programme, Holiday Active Programmes and children’s parties.
- Delivering the children’s programme in line with Product Briefs, Lesson Plans and Brand Standards.
- Ensuring that all services delivered to children meet all requirements of the Children’s Safety Guide at all times.
- Making sure that I, my team members and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide.
- Ensuring that the member experience, member usage, member participation and member value for money is maximised through coach expertise, session/event quality and consistency, member communication and great equipment and facilities standards.
- Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity.
- Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. to improve the member/team member experience.
- Taking ownership to resolve member’s queries or complaints.
- Ensuring that we recruit great people and induct, train, manage and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all.
- Participating and sharing knowledge and expertise with other team members.

**How will I be measured?**
- Observing me and my team delivering fantastic service and engagement with members.
- The children’s areas are compliant on all Health and Safety requirements and Children’s Safety Guide.
- Observing me and my team’s speed and efficiency to react to incidents, issues or complaints.
- What members, team members or mystery members tell us about me and my team and our programme.
- Myself and my team’s performance against our 6 Values.
- How well you, me and my team follow DL Clubs ways of operating.
- Achieving compliance against all legislative and company documentation and audits.
- Achieving Holiday Active, and Parties revenue targets.
- Achieving member participation targets for the children’s programme.
- Managing costs and achieving budgeted margin.
- Ensuring that all new child members receive the Family Welcome and All Stars taster sessions along with the Junior Tennis Pro and the Swimming Co-ordinator.
- Contribution to the club’s member count in particular members that are families with children.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.

***What qualifications, skills and experience do I need?**
- Qualification in a relevant teaching, childcare or sports coaching discipline (Essential).
- Experience of managing and leading a team
- (Essential).
- Experience of financial planning and management.
- Inspirational leadership skills.
- Be able to lead and manage a group of children with confidence and energy (Essential) Can demonstrate excellence in customer service.
- Strong listening and collaboration skills.
- Team player.

**You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.

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