Service Manager
1 month ago
Platform Resourcing is looking for a **Scheduling Service Manager** to join a busy Commercial VehicleEngineering department in the Caerphilly area. The company is very well-established, are in an exciting time of expansion and this role is a key position for them.
The role will include daily interaction with Blue -Chip customers, ensuring they are receiving the service levels expected from both your scheduling team as well as the engineers they are scheduling. This position that will require strong, proven and successfulpeople management experience as well as the drive and commitment to achieve KPI's. **Preferably this person will come from an Engineering services background and will have interacted with teams responsible for scheduling engineers.**
**Service Manager Benefits**:
- Salary of up to £35,000
- Hours Monday to Friday 8.30am to 5.30pm
- 20 days holiday plus 8 bank holidays
- Pension
- Free Parking
**Service Manager Responsibilities**:
- Supervise the day-to-day operational functions of the Service department
- Ensuring scheduling office staff manage remote engineers to provide the most cost and time effective routes using their geographical knowledge, minimising travel and maximising productive working time
- Resolve customer service issues, directly liaise with customers when necessary toprovide solutions
- KPI management/ Performance Assessment & Competitive Excellence
- Review and produce daily reports (highlighting and managing any staff errors inadvance)
- Manage team absences, annual leave and sickness
- Hiring, training and retention of staff
- Expense control
- Implementing best practise for the efficient running of the department
**Service Manager Experience/ Skills**:
- Experience of managing a customer service/ scheduling team within an Engineering environment/ business
- People management - motivating, influencing and helping to achieve KPI's
- Experience of running reports
- Ability to extract, collate and present data to the management team
- Experience of liaising with other internal departments to check information, stock availability and request changes/ support
- Excellent planning, organising, prioritisation, and project management skills
- I.T. Literate in all Microsoft Packages including Word, Excel and Outlook
- Confident and professional telephone manner - direct contact with customers
**Privacy and General Data Protection Policy**
The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy withinour policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency
We have other current jobs related to this field that you can find below
-
Asset Management Officer
1 month ago
Caerphilly, Caerphilly, United Kingdom Service Care Solutions Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes...
-
Asset Management Officer
7 days ago
Caerphilly, Caerphilly, United Kingdom Service Care Solutions Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes of...
-
Asset Management Officer
7 days ago
Caerphilly, Caerphilly, United Kingdom Service Care Solutions Ltd Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes...
-
Asset Management Officer
3 weeks ago
Caerphilly, United Kingdom Service Care Solutions Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes...
-
Asset Management Officer
1 month ago
Caerphilly, United Kingdom Service Care Solutions Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes...
-
Asset Management Officer
1 month ago
Caerphilly, Caerphilly, United Kingdom Service Care Solutions Ltd Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes...
-
Asset Management Officer
3 weeks ago
Caerphilly, United Kingdom Service Care Solutions Full timeAsset Management OfficerCaerphillyAbout the RoleThe Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes of work...
-
Asset Management Officer
1 month ago
Caerphilly, United Kingdom Service Care Solutions Full timeAsset Management OfficerCaerphillyAbout the RoleThe Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes of work...
-
Service Manager
4 weeks ago
Caerphilly, United Kingdom Platform Resourcing Full timePlatform Resourcing is looking for a **Scheduling Service Manager** to join a busy Commercial Vehicle Engineering department in the Caerphilly area. The company is very well-established, are in an exciting time of expansion and this role is a key position for them. The role will include daily interaction with Blue -Chip customers, ensuring they are...
-
Service Manager
2 weeks ago
Caerphilly, United Kingdom Platform Resourcing Full timePlatform Resourcing is looking for a **Scheduling Service Manager** to join a busy Commercial Vehicle Engineering department in the Caerphilly area. The company is very well-established, are in an exciting time of expansion and this role is a key position for them. The role will include daily interaction with Blue -Chip customers, ensuring they are...
-
Asset Management Officer in Caerphilly
1 month ago
Caerphilly, United Kingdom Service Care Solutions - Construction Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes of...
-
Asset Management Officer in Caerphilly
3 weeks ago
Caerphilly, United Kingdom Service Care Solutions - Construction Full timeAsset Management Officer Caerphilly About the Role The Asset Management Officer will be responsible for managing an effective Housing Asset Management System to ensure the information held is robust enough to drive the operational process of the Housing Building Maintenance service. The successful candidate will assist in identifying required programmes of...
-
Service Manager
4 weeks ago
Caerphilly, Caerphilly, United Kingdom Recruitment Revolution Full timeIf providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability and exciting challenges, whilst supporting your personal growth and career ambitions, we’d love to hear from you. Customer Service Representative – Part Time (17.Cardiff / Hybrid Working 2-3 Days...
-
Food Service Manager
1 month ago
Caerphilly, United Kingdom Instore Full timeAs an Asda Cafe Manager, you are at the heart of our operation and we are looking for a team player who will share our energy and passion and will contribute to our ongoing success. You'll be working in a team full of fantastic people as a Asda Cafe Manager. Are you a hard-working individual with a cheerful, positive personality with exemplary customer...
-
Food Service Manager
3 weeks ago
Caerphilly, United Kingdom Instore Full timeAs an Asda Cafe Manager, you are at the heart of our operation and we are looking for a team player who will share our energy and passion and will contribute to our ongoing success. You'll be working in a team full of fantastic people as a Asda Cafe Manager. Are you a hard-working individual with a cheerful, positive personality with exemplary customer...
-
SC Cleared Service Delivery Manager
7 days ago
Caerphilly, United Kingdom Click Digital Full timeWe are recruiting for a SC Cleared Service Delivery Manager for a leading Defence & Space organisation based in Newport. Hybrid working will be considered, however you must be flexible when required on site.Overview of the role:The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level...
-
SC Cleared Service Delivery Manager
4 days ago
Caerphilly, United Kingdom Click Digital Remote Work Freelance Full timeWe are recruiting for a SC Cleared Service Delivery Manager for a leading Defence & Space organisation based in Newport. Hybrid working will be considered, however you must be flexible when required on site.Overview of the role:The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level...
-
Forklift Driver Yard Operator Hygiene
4 weeks ago
Caerphilly, United Kingdom Peter's Food Service Full time**Reporting directly to the Hygiene manager while working with the Hygiene services team in ensuring all yard /factory waste is controlled, upkeep of yard and areas. Weighing and tipping of waste to trailer, keeping the silo areas clean and tidy. Checking and cleaning the following as required - DAF plant, AHU’s & cooling towers.** **Main responsibilities...
-
Recruitment Co-ordinator
1 month ago
Caerphilly, United Kingdom Service Care Solutions Full timeJob title - Recruitment Co-ordinator Location - Caerphilly, CF83 (100% office based no remote/hybrid option) Contract - Permanent Hours - 8:30-5pm Monday to Friday Salary - £26000 Start Date - Asap The Role Summary We are seeking a talented Recruitment Coordinator to join our clients team in Caerphilly. In this role, you will be responsible for...
-
Recruitment Co-ordinator
3 weeks ago
Caerphilly, United Kingdom Service Care Solutions Full timeJob title - Recruitment Co-ordinator Location - Caerphilly, CF83 (100% office based no remote/hybrid option) Contract - Permanent Hours - 8:30-5pm Monday to Friday Salary - £26000 Start Date - Asap The Role Summary We are seeking a talented Recruitment Coordinator to join our clients team in Caerphilly. In this role, you will be responsible for...
