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SC Cleared Service Delivery Manager

3 months ago

Caerphilly, United Kingdom Click Digital Full time
We are recruiting for a SC Cleared Service Delivery Manager for a leading Defence & Space organisation based in Newport. Hybrid working will be considered, however you must be flexible when required on site.Overview of the role:The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities:The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders.The correct person will have/be required to:
  • Act as a primary customer contact and point of escalation
  • Produce monthly, quarterly and annual reports for internal and external use
  • Oversee and manage Service Levels (SLAs & KPIs)
  • Work across multiple projects with changing priorities
  • Undertake financial responsibility for allocated contracts
  • Management of Incident/Problem/Change Management Processes
Essential Skills
  • Experienced Service Delivery Manager with a knowledge of ITIL
  • Bachelor's degree or equivalent experience
  • Relationship management and interpersonal skills
  • Communication, influencing and negotiating skills
  • Experience of Managed Support Services
  • Presentation and report writing skills
  • Problem solving and decision making
This is an umbrella contract, the role is Inside IR35.