Talking Therapies Admin Assistant

7 months ago


Sheffield, United Kingdom Sheffield Health & Social Care NHS Foundation Trust Full time

Sheffield Talking Therapies is looking for 2 admin assistants. The post holders will be core members of the administration team providing comprehensive, effective, timely and efficient admin support. Working within policies and procedures, the post holder will manage their own workload and operate on their own initiative, seeking advice/support if required.

Work effectively as part of an administration team.

Greet patients, visitors & staff and direct as necessary.

 Ensure that all electronically held information is maintained in such a way that it is accessible to all relevant team members. Set up appropriate electronic filing systems to support this, ensuring filing systems and databases are kept up to date.

Post will be based citywide.

Sheffield Health and Social Care NHS Foundation Trust is a major employer and provider of services. Our Service Users, Carers and Staff are central, and our Values are important, to the delivery of high-quality care.

To accurately collate and input data and produce statistics as and when required.

To maintain diaries, make appointments, arrange meetings etc. as and when required.

To take minutes/actions of meetings as and when required, including preparation and distribution of agenda and minutes.

To undertake general office procedures including photocopying and the distribution of mail as required.

To implement and update office systems/procedures as required, in collaboration with the team.

To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.

To record telephone messages and act promptly if urgent responses are needed.

To process referrals made into the service and the booking of appointment.

To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.

To maintain strict confidentiality in all aspects of work in line with Trust policies and Data Protection Act.

 To plan/organise work using own initiative within set departmental parameters.

 To undertake any additional duties as appropriate and delegated by the Admin Team Manager.

Working days are Monday to Friday with shifts starting from 8:30 am and finishing no later than 5:00 pm. However, early morning, evening and weekend work may be required to suit the demands of the service.



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