Problem Manager

5 months ago

Hatfield, United Kingdom Ocado Group Full time

**About Us**

**About this Problem Manager role**

To support our continuing transformation into a major provider of technology services to retailers around the world, we are building a new organisational unit to support the mission of our Chief of Engineering Officer (CEngO). This ';Office of the CengO'; promotes technical & engineering alignment, and provide cloud platform and development infrastructure services. The remit of the Office covers software engineering across the whole organisation, working across team and stream boundaries. The focus is on making a positive impact to the productivity and effectiveness of our development teams, both through direct services and through building and strengthening our engineering culture.

As Problem Manager, you will have a full oversight of the Problem Management function. You will hold ownership of specific cases, leading reviews, as well as Coaching and Training related to Problem Management. You will assist in the creation and maintenance of any documentation related to Problem Management, including any Quality Assurance and Reporting. You will also be required to present findings to Stakeholders

**About you**

**We';d love to hear from you if you have;**
- Process Management Experience
- Understanding of Root Cause Analysis Techniques (5 Whys, KT, Ishikawa, ...)
- Problem Management Experience
- Ability to work with people at all levels
- An open mind
- Adaptability
- Willingness to learn

**It would be great but it';s not essential, if you have;**
- ITIL Problem Management Qualification
- Familiarity with SRE practices
- Familiarity with (Technology) Post Mortem methodology

**What you get in return**

**We';re in it together, we are proud of what we do, we can be even better

  • Incident Support Manager

    4 weeks ago

    Hatfield, Hertfordshire, United Kingdom Ocado Group Full time

    About the RoleWe are seeking an experienced Incident Support Manager to join our Technology Operations team at Ocado Group. As an Incident Support Manager, you will play a critical role in driving the learnings within Technology Operations post-incident, with a focus on driving down resolution times.Key ResponsibilitiesPerform next-day incident...

  • Incident Support Manager

    4 weeks ago

    Hatfield, Hertfordshire, United Kingdom Ocado Group Full time

    About the RoleWe are seeking an experienced Incident Support Manager to join our Technology Operations team at Ocado Group. As an Incident Support Manager, you will play a critical role in driving the learnings within Technology Operations post-incident, with a focus on driving down resolution times.Key ResponsibilitiesPerform next-day incident...

  • Incident Support Manager

    4 weeks ago

    Hatfield, United Kingdom Ocado Logistics Full time

    Service Assurance Operational Excellence (SAOpEx) Incident Support ManagerAbout Us Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform (""OSP""), this drives our highly automated,...

  • Incident Support Manager

    4 weeks ago

    Hatfield, United Kingdom Ocado Group Full time

    Service Assurance Operational Excellence (SAOpEx) Incident Support ManagerAbout UsOur teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform (""OSP""), this drives our highly automated,...

  • Logistics Manager

    7 days ago

    Hatfield, United Kingdom CV-Library Full time

    LB286- Logistics Manager  Location: Hatfield Salary: £40,000 + Benefits  Overview: First Military Recruitment are currently seeking a Logistics Manager Manager on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and...

  • Incident Support Manager

    4 weeks ago

    Hatfield, Hertfordshire, United Kingdom Ocado Logistics Full time

    Service Assurance Operational Excellence (SAOpEx) Incident Support ManagerAbout Us We're a global leader in online grocery retail, using cutting-edge technology to put the world's retailers online. Our innovative Ocado Smart Platform (OSP) drives our highly automated Customer Fulfilment Centres (CFCs), where we operate a world-class online grocery business...

  • Incident Support Manager

    4 weeks ago

    Hatfield, Hertfordshire, United Kingdom Ocado Logistics Full time

    Service Assurance Operational Excellence (SAOpEx) Incident Support ManagerAbout Us We're a global leader in online grocery retail, using cutting-edge technology to put the world's retailers online. Our innovative Ocado Smart Platform (OSP) drives our highly automated Customer Fulfilment Centres (CFCs), where we operate a world-class online grocery business...

  • Incident Support Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Ocado Logistics Full time

    Service Assurance Operational Excellence (SAOpEx) Incident Support ManagerAbout Us We're a global leader in online grocery retail, using cutting-edge technology to put the world's retailers online. Our innovative Ocado Smart Platform (OSP) drives our highly automated Customer Fulfilment Centres (CFCs), where we operate a world-class online grocery business...

  • Incident Support Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Ocado Logistics Full time

    Service Assurance Operational Excellence (SAOpEx) Incident Support ManagerAbout Us We're a global leader in online grocery retail, using cutting-edge technology to put the world's retailers online. Our innovative Ocado Smart Platform (OSP) drives our highly automated Customer Fulfilment Centres (CFCs), where we operate a world-class online grocery business...

  • Operations Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Arla Foods Full time

    Site Services Manager Job DescriptionArla Foods is seeking a highly skilled and experienced Site Services Manager to join our team at our Hatfield site. As a key member of our Leadership team, you will be responsible for executing operational plans and delivering high-profile or specialist projects that drive functional success.Key Responsibilities:Oversee...

  • Facilities Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Arla Foods Full time

    Site Services Manager Job DescriptionArla Foods is seeking a highly skilled and experienced Site Services Manager to join our team at our Hatfield site. As a key member of our Leadership team, you will be responsible for executing operational plans and delivering high-profile or specialist projects that drive functional success.Key Responsibilities:Oversee...

  • Facilities Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Arla Foods Full time

    Site Services Manager Job DescriptionArla Foods is seeking a highly skilled and experienced Site Services Manager to join our team at our Hatfield site. As a key member of our Leadership team, you will be responsible for executing operational plans and delivering high-profile or specialist projects that drive functional success.Key Responsibilities:Oversee...

  • Operations Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Arla Foods Full time

    Site Services Manager Job DescriptionArla Foods is seeking a highly skilled and experienced Site Services Manager to join our team at our Hatfield site. As a key member of our Leadership team, you will be responsible for executing operational plans and delivering high-profile or specialist projects that drive functional success.Key Responsibilities:Oversee...

  • Identity Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    About the RoleThe Identity Manager role is a critical service management position within COMPUTACENTER (UK) LIMITED, responsible for the day-to-day operation of the identity management service. This ensures that all users, including staff, contractors, partners, and customers, can be and have been correctly authenticated into various areas of the corporate...

  • Identity Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom COMPUTACENTER (UK) LIMITED Full time

    About the RoleThe Identity Manager role is a critical service management position within COMPUTACENTER (UK) LIMITED, responsible for the day-to-day operation of the identity management service. This ensures that all users, including staff, contractors, partners, and customers, can be and have been correctly authenticated into various areas of the corporate...

  • Warehouse Operations Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Greencore Group Lts Full time

    Warehouse Team LeaderJoin Greencore Group Ltd as a Warehouse Team Leader and take on a challenging role that requires strong leadership and organizational skills. As a key member of our distribution team, you will be responsible for ensuring the efficient and accurate processing of orders, maintaining a high level of customer satisfaction, and contributing...

  • Warehouse Operations Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Greencore Group Lts Full time

    Warehouse Team LeaderJoin Greencore Group Ltd as a Warehouse Team Leader and take on a challenging role that requires strong leadership and organizational skills. As a key member of our distribution team, you will be responsible for ensuring the efficient and accurate processing of orders, maintaining a high level of customer satisfaction, and contributing...

  • Warehouse Operations Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Greencore Group Lts Full time

    Warehouse Team LeaderJoin Greencore Group Ltd as a Warehouse Team Leader and take on a challenging role that requires strong leadership and organizational skills. As a key member of our distribution team, you will be responsible for ensuring the efficient and accurate processing of orders, maintaining a high level of customer satisfaction, and contributing...

  • Warehouse Operations Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Greencore Group Lts Full time

    Warehouse Team LeaderJoin Greencore Group Ltd as a Warehouse Team Leader and take on a challenging role that requires strong leadership and organizational skills. As a key member of our distribution team, you will be responsible for ensuring the efficient and accurate processing of orders, maintaining a high level of customer satisfaction, and contributing...

  • Warehouse Operations Manager

    3 weeks ago

    Hatfield, Hertfordshire, United Kingdom Greencore Group Lts Full time

    Warehouse Team LeaderJoin Greencore Group Ltd as a Warehouse Team Leader and take on a challenging role that requires strong leadership and organizational skills. As a key member of our distribution team, you will be responsible for ensuring the efficient and accurate processing of orders, maintaining a high level of customer satisfaction, and contributing...