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Customer Acquisition Agent
4 months ago
**Job Title: Customer Acquisition Agent**
**Location: Warrington based/ Hybrid after training**
**Hours: Shift Pattern between the hours of 9-8 Mon - Fri 12-8 being the latest shift they will be expected to do 1-2 lates a week. 10-6 Saturday 10-4 Sunday**
**Roles and Responsibilities**
- **Fully reviews all proofs received to verify customers identity and establish customers monthly income**
- **Where bank statements are received - review bank conduct to establish affordability**
- **Complete 'Income and Expenditure' call with customers to gain accurate monthly outgoings information**
- **Assesses the customers' ability to repay the loan over the term of the agreement**
**Gains relevant marketing consents from customers**
- **Completed formal quotations with customers conforming loan repayments are affordable for full term.**
- **Discusses and gains agreement from customers on Payment Reminder System**
- **Completes 'Pre-Sign up' call with customers to detail the offer of credit, SECCI and HPA ensuring each element is explained in full**
- **Gains customer's confirmation that they have a full understanding of all documents and requirements and are happy to proceed**
**Key Accountabilities**
- **Communicates in an appropriate way with colleagues and customers demonstrating a full understanding of the recipients' needs**
- **Makes suggestions for ways to improve own and business performance**
- **Accepts and uses constructive feedback to improve own performance**
- **Contributes to meetings and discussions i.e. 121s, team meetings, Employee forum**
- **Makes quality decisions within the framework of the role and has the customer at the forefront of the decision making process**
- **Takes into account the impact on others when making decisions**
- **Willingly shares knowledge with less experienced people**
- **Is always polite and courteous to others**
- **Proactively works to resolve customer and colleague issues and problems with area of responsibility**
- **Ensures that work is completed to standards agreed and always looks for ways to improve**
- **Works collaboratively with colleagues and customers**
- **Ensures an understanding of business goals and priorities action to achieve objectives**
- **Looks to improve performance when things go off track**
**CCNorthwest
Please note The Recruitment Co. is an equal opportunities employer.**
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
