Customer Service Specialist

4 weeks ago


Gloucester, United Kingdom CAPIO RECRUITMENT LIMITED Full time

**Customer Service Specialist**

**Location**:Gloucester

**Salary**:Starting salary of £22,000

**The Company**:
We are working with one of the leading brokers worldwide. Working hard and utilising industry specific expertise to find the best solution and to deliver it with world-class service.

Their values are core to their culture. Passionate service, strategic innovation, and ethical behaviour form the basis of how we do business.

**The Role**:
We are looking to recruit a Customer Specialist to join our team in Gloucester. You will be working in a call centre environment, responsible for delivering the best possible service and experience to our customers whilst meeting business and industry targets.

**Key Responsibilities**
- Call handling - Determine requirements by working with customers’ needs
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions;
- Fulfil requests by clarifying desired information from customer
- Selling our Holiday and Home Parks product to Individual Holiday Home Owners
- Sells additional services by offering expertise/knowledge on products and services which enhance and grow customer loyalty where necessary
- Maintain systems by entering relevant / required information
- Keep equipment operational by following established procedures; reporting malfunctions
- Update job knowledge by participating in educational opportunities
- Enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Comply with the AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to _Managing Client information_, _Whistle Blowing,_Treating Customers Fairly_

**Experience, Knowledge and Skills**:
**Experience**
- Call centre experience preferable
- Data entry processes
- Working to targets within a regulated, measurable framework and achieving Service Level Agreements
- Risk awareness whilst handling customer information
- Demonstrated rapport-building experience around customer care

**Skills/other**
- Excellent customer service focus and empathetic awareness
- Can identify potential risk/issues and seek advice
- Resilience when dealing with distressed customers
- Good communication and interpersonal skills
- Multi-tasking and planning
- Accuracy and attention to detail
- Personal commitment and enthusiasm
- Takes initiative when assisting team members
- MS office proficiency



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