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Technical Customer Service Specialist

4 months ago

Gloucester, United Kingdom fasthosts Full time

**Please note**: this is a shift-based position and availability (and willingness) to work shifts Mon - Sun between 7am-12pm on a rotating shift pattern is essential.

**WHAT EXPERIENCE DO I NEED?**:

- Previous experience in a call centre or customer service environment
- Excellent written and verbal communication skills
- Strong problem-solving and analytical skills
- Ability to learn under pressure in a fast-paced environment
- Self-motivated with the desire to succeed
- Experience and confidence in handling difficult customers is advantageous

**ANYTHING ELSE TO KNOW?**:
In addition to a supporting and collaborative work environment, we acknowledge that there is more to work than, well work We offer a comprehensive benefits package to support your health, mental wellbeing, and work/life balance. We also encourage individual growth and development with tailored development plans to grow your personal and professional development within the company.

Benefits include (but by no means limited to)
- Competitive starting salary of £24,550 pa (plus the option to increase with unlimited commission related to upselling)
- Annual salary reviews
- 27 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Cycle / EV scheme
- Free parking close to our offices in a vibrant city centre location
- Free soft drinks, fruit, and hot drinks are available in our multiple break rooms

And of course the fun stuff When you spend so much time with your colleagues we want to make sure you have the benefit of social events, summer and Christmas parties, fitness groups, running teams, and many more.

**INTERESTED?**:
***:
**WHATS NEXT?**:
If you are selected to proceed then we will arrange for an onsite interview with the hiring manager that will be competency-based.

We are looking forward to hearing from you.

**Fasthosts and IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated.**: