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Reception - Guest Service Assistant

4 months ago

Canterbury, United Kingdom Hampton By Hilton Canterbury Full time

**Job Ref**:INT20291

**Branch**:Hampton By Hilton Canterbury

**Location**:Hampton By Hilton Canterbury

**Salary/Benefits**:£11.94 per hour

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:Flexible working and starting shifts at 6.45am

**Hours per week**:20

**Posted date**:10/04/2024

**Closing date**:12/05/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include
- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Volunteer days - Up to two days per year to support a charity of your choice

A day in the life of

As Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.

Based in the Hampton by Hilton Canterbury Hotel you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

At Hampton, it is our brand hospitality, "Hamptonality," that makes us stand out. Unleashed by our 60,000 Team Members around the world, Hamptonality is the differentiator in our over 30-year success as a brand.
This hotel operates in conjuntion with Interstate Hotels Resorts, the Global third party management company of choice