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Customer Service Advisor
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Customer Service Advisor
3 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients in the financial services industry. This is a full-time position based in our office in [Location].
**Responsibilities**:
- Analyze customer inquiries and provide accurate and timely responses
- Assist customers with account inquiries, transactions, and problem resolution
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
- Identify opportunities to improve customer service processes and procedures
**Requirements**:
- Previous experience in a customer service role preferred
- Strong communication skills, both verbal and written
- Ability to analyze information and provide appropriate solutions
- Familiarity with financial services industry is a plus
- Excellent problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks effectively
**Job Types**: Full-time, Permanent
Pay: From £23,610.06 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 30/04/2024