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Customer Service Advisor

3 months ago

Glasgow, United Kingdom 1st Line Limited Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients in the financial services industry. This is a full-time position based in our office in [Location].

**Responsibilities**:

- Analyze customer inquiries and provide accurate and timely responses
- Assist customers with account inquiries, transactions, and problem resolution
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
- Identify opportunities to improve customer service processes and procedures

**Requirements**:

- Previous experience in a customer service role preferred
- Strong communication skills, both verbal and written
- Ability to analyze information and provide appropriate solutions
- Familiarity with financial services industry is a plus
- Excellent problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks effectively

**Job Types**: Full-time, Permanent

Pay: From £23,610.06 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024