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Senior Visitor Experience Officer
3 months ago
Do you love engaging with our visitors? If you enjoy interpreting collections with inspiring events and finding ways to bring works of art to life, we’ve got a fantastic opportunity for you
What it's like to work here:The 70-strong team at this spectacular Victorian gothic house have ambitious plans for growth over the next few years. Tyntesfield’s excellent location just outside of Bristol means there is great scope to develop the visitor experience to this vast estate, and the team are encouraged to be forward thinking and creative in their approach. There is a strong sustainability focus at the property with working kitchen gardens that produce delicious produce for the café and restaurant.
What you'll be doing:You'll work with the Visitor Experience Manager to ensure every aspect of the visitor experience is shaped by our collection and delivers an exceptional experience to everyone every time. That involves delivering the program of events, with something new each season for our regular visitors and locals, as well as ongoing events to inspire our occasional visitors.
With our impressive collections, inspiring landscapes and centuries of history, there’s everything here to fire your imagination, to create events and deliver outstanding interpretation. You’ll work with the house team to understand our spirit of place, ensuring high standards of presentation and service as part of the visitor experience team.
**Please also read the full role profile, attached to the end of this advert.**
Who we're looking forThis job is all about providing a service. To be fantastic in this role, you’ll need to;
- Experience of delivering inspirational engagement activities
- Have good people skills, enabling good working relationships with those in your team and across the property
- Understanding of how to interpret significant collections to varied audiences.
- Excellent organisational skills, and the ability to time manage projects successfully
- Have good interpersonal skills, able to deal with visitors in a variety of situations
- Have a flexible customer focused approach with experience in delivering high standards of customer service
- Experience of working with and supervising volunteers
- Empathy with aims of the National Trust, with genuine interest and knowledge of the work of the Trust
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)
