Workshop Controller

4 months ago


Solihull, United Kingdom Automotive Recruitment Consultants Full time

**Workshop Controller - Solihull**:
Their branded car dealership in Solihull is looking to appoint an enthusiastic and hardworking Workshop Controller/Assistant Manager to join the after-sales team

The main part of this role is to control and manage workshop efficiency, optimising resources and people, providing superlative levels of accuracy and productivity whilst providing a courteous, professional and advisory customer satisfaction in line with the nature of the vehicle brand.

Applicants must have good people, communication and keyboard skills, and be able to organise work in a precision technical car service environment. You must also have the ability to maintain results and operating efficiency as well as the ability to lead and motivate a dedicated team, also assuring the highest levels of CSI, KPI and QC at all times.

Key features:

- Determine available Workshop hours daily and keep Service Reception informed of capacity
- Allocate work correctly, according to ability and skill, in conjunction with deadlines
- Maintain progress information of each job allocated and liaise with Service Reception to ensure customers are kept informed
- Monitor all Workshop orders through Parts department, keeping abreast of outstanding work and parts on order
- Seek customer authorisation for any additional work - Assist and advise colleagues in dealing with technical and job related problems
- Ensure all workshop personnel always meet skill test requirements
- Assist in the appraisal of performance of technicians
- Comply with manufacturers’ policy and procedures on warranty
- Maintain high standards of appearance, manner and integrity
- Ensure the security and careful handling of vehicles and other company property
- Observe all relevant Health & Safety procedures Appropriate previous experience is essential, as is a good understanding of manufacturer’s processes and IT systems, while a knowledge of the Kerridge DMS system would be very advantageous.

Benefits: Competitive salary, bonus scheme, pension scheme, life assurance and private healthcare. You will work in a first class working environment and receive excellent training and development from our manufacturer's and Group staff.

Basic £30k OTE £36K


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