Legal Administrator

3 days ago


Cheadle, United Kingdom D&R Partners Recruitment Limited Full time

**Legal Administrator**

**£21k - £25k + Bonuses + Life Insurance + Health Insurance + Free gym**

**Location: Cheadle**

D&R Partners are pleased to be representing a wholesale specialist lender, offering various finance options to benefit their customers. Our client offers finance to a wide variety of customers whilst also working alongside a vast network of brokers, intermediaries,accountants, banks and financial advisors to provide their customers with the finance they need. With our client being one of the largest specialist lenders, our client is a thriving business who pride themselves on the expertise of their colleagues.

**Company’s key responsibilities within this Legal Administrator role**:

- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Be clear and transparent in all communication with customers to ensure they understand the current situation to demonstrate TCF principles
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Constantly strive to improve the customer experience by challenging existing processes and practices and recommending change where appropriate.
- Manage vulnerable customer cases in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Prepare documents on all approved recovery action cases for our third party panel to produce an accurate court file that will reduce potential errors
- Accurately complete and instruct receivership appointments on appropriate cases
- Monitor and manage the pending litigation and receivership cases ensuring key dates are recorded
- Develop and effective working relationship with third party panel members to ensure an efficient service is provided

**Company possesses qualities within this Legal administrator role such as**:

- Strong communication skills
- Stakeholder management experience
- Collection’s experience
- Legal experience
- Problem Solving
- Organisational skills
- Prioritisation
- Excellent attention to detail
- Strong literacy and numeracy skills
- Good multi-tasking skills
- Flexible approach & ability to adapt to change

**Desirable**:

- Experience of Commercial Lending within the property sector
- Commercial recoveries knowledge, including Litigation & LPA Receivership

**Company’s benefits for this Legal Administrator role**:

- 25 days holiday which can be flexed up/down
- Private medical care insurance
- Ride to work scheme
- Free Gym access and local bar/restaurant discounts
- Health cash plan


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