Administrator Mental Health Support Team

8 months ago

Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

The Administrator will work as part of a multi-disciplinary team supporting the effective administration of the young person’s pathway through the service from referral to discharge.

To understand the referral to discharge pathway and take appropriate actions where pathways are incomplete to ensure that young people receive the treatment and interventions necessary

Project the Trust values by demonstrating excellent customer care and professionalism in all activities

To adopt a constantly flexible team working approach to ensure that all individual and team objectives are completed efficiently and within given timescales

To be able to plan and have responsibility for own work by developing an understanding the flow of work/priorities through the service

Part-time employment available

To provide effective administrative support to the Clinical team.

To develop a thorough understanding of the service and processes used including referral and treatment pathways and links with other children’s services.

Support with identification and escalation of issues which compromise delivery of the agreed pathways and timeframes ie lack of capacity

Efficiently use Rio (patient database) and other databases/systems to record and track the patient’s treatment pathway including, clinic appointments and outcomes.

Ensure validation of data by monitoring and updating escalation issues ie where data is not available

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Please note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa's & Immigration's requirements for a Skilled Worker Visa.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

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