Support Team Leader

7 months ago

Wisbech, United Kingdom The Ferry Project Full time

**We are looking for an fully experienced Support Team leader to join our team here at the Ferry Project.**

**Previous applicants need not apply.**

**You will need to have at least one qualification in any of the following categories: - Drugs and Alcohol, Mental Health, or Learning Disabilities**

**This role will be on a rota pattern of a 4 on 4 off day shift pattern working from 8am - 8pm**

**£29,500 to £31,500 dependent on experience and qualifications**

**Job Title: SUPPORT TEAM LEADER (CJS)**

**Report To: Support and Employment Manager Date: July 2022**

**A. Job Purpose**

This role contributes to the achievement of the Business & Corporate Plan objectives of the Ferry Project by contributing to the provision of safe accommodation, care, and support to homeless single people at Octavia View.

Ferry Project provides 24-hour accommodation-based support for individuals with complex histories, multiple traumas, complex personality disorder(s) and a varied, disrupted housing history with experience of homelessness.

The project implements and promotes Trauma Informed Care and Support (TIC) and aims to create a Psychologically Informed Environment (PIE) model. This is an approach to supporting people out of homelessness, those who have experienced complex trauma or are diagnosed with a personality disorder. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. It also understands that the environment that clients and staff live and work in has a significant impact on them and their journey.

To carry out needs and risk assessments of clients during their stay with the Ferry Project. To ensure that each client is fully supported in his/her development and progress to independence, according to his/her individual support plan and self-determined goals.

Whilst on duty to ensure the health and safety, security and well-being of clients, staff and visitors, offering loyalty with demonstrably great attitude, clear focus and perseverance and contributing knowledge and skills to the development and acquisition of new business opportunities.

Our aim is to change and save lives.

**B) Key Accountabilities**
- Building supportive, trusting relationships with clients and external partners, creating a positive atmosphere.
- Lead the support team whilst on shift.
- Be the lead practitioner on understanding the needs of clients who have engaged with the Criminal Justice system (CJS) and how to support and help them as they look to move their lives forward.
- Train and manage other support staff in their team especially in connection to clients with involvement with the CJS, both current and historic.
- To manage a caseload of clients ensuring that their individual needs are met and to ensure that a comprehensive support plan is completed and reviewed weekly.
- To ensure that each client referral is reviewed and assessed in accordance with our risk management procedure and to then carry out holistic assessments of new clients which incorporate relevant referral information
- Conducting regular key work sessions that are innovative and engaging to achieve Support Plan goals and that are client led.
- Key-working clients with multiple disadvantages using a TIC approach especially those with needs aligned with the post holder's specialism - CJS.
- Using a strengths-based approach create support plans using the Outcome Star for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable client to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with clients within an attitude of 'positive risk taking
- To ensure that professional boundaries and standards are always maintained when working with clients in accordance with Ferry Project’s policies and procedures.
- To ensure that each service users support plan is bespoke to the individuals needs and is client led.
- Provide support and access to relevant services to enable clients to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to complement their interventions, leading on partnering with specialist stakeholders
- Upskilling staff team in particular area of expertise - Trauma informed Care
- This role will include line management of a small team where staff will seek guidance and support from this lead worker. You will need to ensure that staff have access to the relevant training opportunities and have regular 1:1 sessions which will monitor performance, wellbeing and support.
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and

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