Technical Support Engineer

2 weeks ago


Manchester, United Kingdom James Adams Recruitment Full time

**James Adams has partnered with a fast-growing company. Our customer is looking to hire A Technical Support Engineer.**

**Technical Support Engineer**

From 2019 a partnership we underwent has enjoyed great successes, including doubling the number of new homes completed each year in the Northwest and launching the NW Foundation to support local neighbourhoods. Our joint businesses are working ever moreclosely together on our long-term plans to deliver significant investment across the Northwest, centred on our ambition to deliver 20,000 quality new homes in the region, and boost social investment in local communities.

A great opportunity has arisen for an experienced Technical Support Engineer to join us at a time when we will invest, grow and transform our business to provide a better service to customers old and new.

The Technical Support Engineer, working in a Service Desk environment, will report to the Technical Services Manager interfacing and providing exceptional service to all those who require support.

**The Technical Support Engineer will**:

Assist in the process of resolving incidents and Service Requests, in a fast-paced, ITIL compliant organisation
- Promote a DevOps Culture, including immediacy, teamwork, and the creation of business value in day-to-day work.

**Skills and Experience**:

- ITIL Foundation-level knowledge
- Technically strong with hands-on capability
- Solid communication and diplomacy skills with a strong ability to persuade and influence
- Experienced working with, troubleshooting and improving Windows Server technologies, Windows 10 and Office 365
- Understanding of telephony, including mobile devices and soft telephony (VOIP)
- Basic understanding of Wi-Fi and networking
- Strong documentation skills with a high level of attention to detail and accuracy
- Demonstrable understanding of acceptance testing and effective gatekeeping to defined standards for service management

*VoIP, Technical, Support, IT, Engineer*



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