Trainee Receptionist

**Main Purpose of the Role:

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To provide an effective and efficient administration and reception support service to the departments in the Birmingham office.

**Key Accountabilities:

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- To work alongside the Receptionist and Office Manager, supporting with any reasonable task required to facilitate the smooth running of the office.
- To work on the reception desk, providing a courteous and professional service to all external visitors and internal staff.
- To assist with the booking of meeting rooms for the office.
- To ensure meeting rooms are correctly set up, including the provision of IT and to provide refreshments and clear away refreshments when required.
- ** **To greet clients in a professional and pleasant manner and to ensure that they are announced to the relevant fee earner as soon as possible.
- To assist the department with day to day errands such as hand deliveries to Court.
- To ensure all incoming calls to the office are answered promptly.
- To remain courteous and professional at all times.
- To ensure confidentiality and security of all information is maintained.
- To attend appropriate training courses to improve all elements of the role when required.
- To undertake any other duties commensurate with the post as may be required from time to time.
- When requested, to assist fee earners/secretaries with day to day administrative matters as required including:

- Filing
- Opening new files
- Closing files and archiving
- File organisation and filing in accordance with departmental procedures
- Assisting with billing procedures and other account enquiries
- To provide support to other secretaries with workload as reasonably required.

**PERSON SPECIFICATION**

Knowledge and Experience:

- ** **Educated to GCSE level English (B) and Maths (B)
- Accurate and efficient PC Skills
- No previous experience is required

Personal Qualities:

- Demonstrates the ability to show initiative
- Able to prioritise effectively
- Ability to work under pressure
- Flexible and professional approach
- Excellent communication skills

**Progression**

We have a clear Diversity and Equal Opportunities Policy in place and it applies to all aspects of recruitment, employment, promotion and training. Part of this is providing an inclusive work environment where everyone has the opportunity to succeed; and making sure there are no obstacles based on sexual orientation, disability, age, gender, marital status, race, national or ethnic origin, colour, pregnancy and maternity, religious or philosophical belief.