Dental Receptionist with Soe Experience

4 weeks ago


Birmingham, United Kingdom College of Medicine & Dentistry Full time

**Dental Receptionist with experience**

Purpose of the job
Carry out reception and related administrative duties within the practice and perform such other tasks as reasonably requested by the principal.

Responsible to
Clinic Manager

**Duties**

▪ Perform a high quality reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC guidelines and practice policies

▪ Establish and maintain productive working relationships with all members of the dental team

▪ Liaise with the practice manager on all matters concerning administration, pay and service conditions

▪ Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work

**Key tasks**
▪ Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner

▪ Receive and deal with patients and visitors in a pleasant and prompt manner

▪ Keep patients informed of any delays

▪ Notify dentists of patients’ arrivals

▪ Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

▪ Collect and record patient payments and pursue any debts in accordance with the practice payments policy

▪ Carry out routine house-keeping procedures on the computer, including undertaking regular back-ups in line with practice policies

▪ Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out

▪ Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

▪ Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice

▪ Keep the office, patient’s toilet and reception area tidy and welcoming

▪ Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal

▪ Provide feedback on the performance of the trainee receptionist that you supervise

▪ Assist throughout the practice and perform such other tasks as reasonably requested by the management

▪ Attend all practice meetings as requested

To manage the referral process and liaise with local GDP practices as necessary.

**Must be confident in the use of Software of Excellence**

Work Remotely
- No

**Salary**: From £11.50 per hour

Schedule:

- Monday to Friday

**Experience**:

- SOE: 4 years (required)

Work Location: In person

Application deadline: 28/07/2023
Reference ID: RECEP0123



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