Transfer Agency Oversight Manager

3 weeks ago

London, United Kingdom eFinancialCareers Full time

**Key Responsibilities**
- Manage the oversight of the Transfer Agency operations performed by outsource partners. This may include:

- Ensure first line monitoring is conducted in accordance with the third party's SLA to ensure that services are provided to agreed standards and in conformance with regulations
- Ensuring site visits to assess the suitability of each supplier's process, controls and training are conducted as required
- Oversee the validation of the AMC Rebate & Unit Trust Renewal commission processes
- Oversee the distribution and statement processes completed on allproducts
- Deputise for other TA Operations Managers and Head of TA Operations as required
- Oversee the performance of certain in-house operational Transfer Agency functions. This may include:

- Taishin processing;
- CASS processes, to include;- review of daily client money account reconciliations
- monthly CMAR reporting
- provision of data and management information to the CASS Forum
- due diligence of bank accounts used for client money and to ensure acknowledgement letters accurately reflect the account status
- monitoring the performance of third parties in relation to CASS
- maintaining procedures relevant to the processes undertaken in the team
- co-ordinating the resolution of errors, identifying root causes and assessing where process or control improvements can be made
- compiling data and draft commentaries required to complete board and management reporting
- Completion and oversight of the calculation, validation and payment of rebates

**Desired Skills / Experience**
- Proven experience developing and managing relationships with internal contacts and external suppliers and clients.
- Proven experience working to tight and moving deadlines within a pressurised environment.
- Strong analytical skills.
- Working as part of a team to meet common objectives.
- Good working knowledge of mutual fund product administration.
- Good working knowledge of mutual fund processes and the regulatory environment.
- Ability to identify process and service improvements.
- Ability to investigate issues and proactively problem solve.
- Strong written and verbal communication skills.
- A flexible and team orientated approach to work.
- Intermediate Word and Excel.
- Ability to manage expectations of others.

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