Quality Assurance

3 months ago

Sevenoaks District, United Kingdom Noble Partnerships Full time

**Quality Assurance Specialist**

**Salary £28,000 - £30,0000**

**Location Sevenoaks**

**Driving licence required for office location.**

The Quality Assurance Specialist will work across the key operational functions to ensure that all processes are being handled according to agreed practices and ensure fair customer outcomes are met while balancing the business’s commercial needs.

We are looking for someone who has experience of undertaking quality assurance checks and reviews and is comfortable documenting and reporting findings to feed back to Seniors within the business. You should be good at understanding processes quickly and be able to assist performance against this.

**The successful QA specialist will perform the following duties, but will not be limited to**:

- Undertake a variety of monthly reviews of internal processes, producing reports to evidence trends and achievement
- Identify opportunities for improvements and insights to help identify good practices or areas for improvement
- Work with the management team to define the requirements of future reviews and checks across operational processes
- Identify opportunities for improvements to processes/controls that ensure that the operation remains fit for purpose in the context of governance and oversight
- Hold regular coaching sessions (individual and peer)
- Develop in-house training for all new operations starters and provide ongoing refresher training where required
- Develop relationships with other audit teams/compliance etc to ensure that learnings can be shared to help ensure the operational areas meet current and future legal/regulatory requirements

Pay: From £31,000.00 per year

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person

Reference ID: QA specialist

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