Community Engagement Officer

**Role**

As a Community Champion, you will be at the forefront of the relationship between us and your local community. The role will be based within the community and will consist of meeting community groups and growing brank awareness as well as promoting our services.

This is a new role within the company to ensure we manage the needs of our customers whilst driving community focus. You’ll need to have a good grasp of what the local community needs but also drive ideas of growth and development. Travelling is key within this role around local sites. You’ll have the opportunity to build relationships members of the public and important local figures.

**Duties**
- Being a passionate ambassador working face to face, virtually and independently - predominantly in the community
- Providing value add services to our customers and growing the brand in the local community
- Using your local ecosystem knowledge and entrepreneurial mindset to communicate with relevant private, public, educational sectors
- Adding measurable value through your expertise on a range of topics such as digital confidence, money mentoring and financial planning
- Providing assistance to existing and new customers, including vulnerable customers, to drive up digital engagement and financial well-being
- Organising and running 121 coaching and mentoring as well as large scale events in schools and other community locations
- Ensuring that the right outcomes are consistently delivered with an enhanced level of empathy and conversational skills

**What we’re looking for**:

- Experience of operating in a customer-obsessed role and passionate about delivering exceptional customer outcomes
- Confident with social media and local marketing
- Knowledge of financial products and able to assist and guide customers on their banking needs
- Experience of building external and internal relationships through good rapport, trust, and social skills

**Skills that will help you in the role**:

- Experience of working in a Customer Care role
- Experience of proactively developing relationships to support and educate both colleagues and customers
- Experience of shaping, challenging, and changing processes, propositions, and services to deliver better outcomes
- Knowledge of financial industry regulators

**Job Types**: Permanent, Full-time

**Salary**: £30,000.00-£35,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person