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General Manager Hub Operations and Trunking

4 months ago

Nuneaton, United Kingdom Freight Personnel Full time

New Senior Parcels Management role available as a General Manager for Hub Operations and Trunking based in NUNEATON
The Senior Manager will work in conjunction with the General Manager for Logistics, All General Managers at other sites in the UK, Night Hub Manager, Team Managers, Admin Assistant, Internal Customers, External Customers and Contractors
Overall Purpose of Role:
To provide quality management for the Parcel company network as well as the day to day running of the Nuneaton hub site, to ensure all aspects of the operation are maintained in line with procedures and ensuring all internal and external Customer SLA's/KPI'sare met, whilst maintaining strict controls on the direct costs and staffing levels. Being a strong leader working closely with all depot General Managers and Regional Directors to ensure on time hub performances and quality service to all depots.
Main Responsibilities:

- Manage and control the local and national Hubs night operational processes to maintain and improve accuracy of sort.
- Build and develop the relationship between the hubs, and depots to drive efficiency and good practice throughout the network while improving SLA's and trunk departure times.
- As senior manager for Health and Safety you will promote safe working with regular meetings and working closely with the Safety reps.
- To support the Director of Hubs and Trunking in the roll out of new products and processes
- To identifying and achieve efficiency savings and cost/productivity reviews
- To have a flexible approach towards shift patterns in order to be able to work between both AM and PM shifts as the operation requires
- To drive and improve multi skill training within the Hub but also working closely with all depots
- Compliance with all security standards required surrounding Customer contracts.
- Deliver on time trunking
- Direct liaison point with Customers where required to ensure swift resolution to any queries.
- Undertake regular review of volume forecasts and amend resource planning as appropriate to stay in line with the CPI measures.
- Clear control measures in place to delivery and drive through KPI achievement.
- To encourage a positive working environment that delivers excellent service levels for the Customers and generates revenue for the business.
- Implement and maintain best operational practices through management of the SOP's.
- Manage and authorise timing changes for trunks through the network
- Great Customer service - every time
Knowledge, Skills and Experience
- Practiced in compliance with Health & Safety Legislation
- Strong knowledge of Human Resource procedures
- Low level budgetary experience
- PC literate and practiced is the use of Word, Excel, Outlook
- Experience within logistics sector/ mail sector/ secure mail services
- Experience of managing a budget in an environment where fluctuating volumes need to be forecast and responded to.
- Experience of managing a team
- Intermediate computer literacy
- Good communicator
- Ability to liaise and influence across functional heads
- Ability/ experience in managing change
- Hands on approach to work and team building
- Can do atitude
- Analytical skills to enable trend and cost analysis
- Able to translate and drive forward business objectives
- Strong forward planner
Previous experience in the Mail, Parcels or Distribution Industry in a Hub environment is essential