Customer Support Advisor

2 weeks ago

StokeonTrent, United Kingdom LiveScore Group Full time

**_Training will be conducted Monday-Friday, 9-6pm for the first two weeks - training dates: _**_Monday 6th February, Monday 20th _**_February_**

**Remuneration Package**
- **_Office based for the 4 month probation and training period, hybrid working available after successful completion_**:

- **£22,672 plus **unsociable** hours allowance when applicable**:

- **_Up to_**_ 20% _**_annual_**_ company bonus_**

**The Role**

Do you live and breathe sports? Would you like the opportunity to work for an organisation that not only encourages your passion, but even has live sports events playing in the background? Well, if this sounds like you, then this is an incredible opportunity for a very unique organisation

You need to be flexible on working hours, but you will be well rewarded

With a customer base that continues to expand the business is going through another exciting period of growth. This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK.

There are a number of exciting opportunities to join this extremely successful and dynamic organisation as we look to grow a 'best in class' team. Superb, fun and passionate working environment, coupled with leading technology make this a unique opportunity to join a forward thinking, progressive organisation.

At LiveScore Group we are passionate and excited about what we do in the Sports Media, Gaming and Betting sector and are proud of the high ratings we have achieved. We live our values, aiming to enhance and increase the enjoyment of sport through innovative products and immersive experiences. Trust is important in how we work, ensuring we are a collaborative unit who holds each other accountable. Relentlessly ambitious in everything we do, we embrace change and understand that failure is part of success.

We use our platform for positive social change and work to build a company our employees are proud to work for. We have a long-term commitment to diversity and inclusion. Our I.D.E.A (Inclusion, Diversity, Equality, Awareness) Forum is critical to our business and is embedded in our organisational structure to support a sense of belonging for everyone and to create a culture that allows all employees to thrive.
- We know a job description can often deter an applicant who does not believe they match 100% of our requirements. If you are interested in this position and have relevant experience then we would still love to hear from you._

**Key Responsibilities**
- Respond professionally to a range of live chat queries across multiple customers via our customer service software.
- Take inbound calls from new and existing customers providing solutions and aiding bet queries.
- Listen, probe and investigate enquiries to determine the underlying needs of the customer.
- Communicate in a prompt, thoughtful and clear manner.
- Address any issues of conflict or complaint.
- Remain vigilant of any suspicious activity and escalate accordingly.

**Skills, Knowledge and E**xperience**
- Ability to speak and understand the Romanian language
- Previous customer service and problem-solving experience.
- Excellent listening skills and the ability to identify the customers issue and adapting approach accordingly.
- Be IT literate with good written communication skills.
- Flexibility, drive and an enthusiasm to succeed.

**The Person**

**What we can offer?**
- Competitive salary
- Hybrid working for all staff with flexible working opportunities
- Performance bonus
- Childcare Voucher scheme
- Private Healthcare scheme
- Enhanced Maternity/Paternity/Adoption pay
- Ride to Work Scheme
- Virgin Tribe - access to exclusive Virgin offers and experiences
- Life Assurance (3x salary)
- Contributory Pension Plan

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