Intermediary Sales Adviser

6 days ago

Brighton, United Kingdom Bupa Full time

Intermediary Sales Adviser

Brighton (Bupa Global) - BN1 4FY

A Permanent, Full Time (35 hours) role

Salary is £25K - £30K depending on experience

About the business area:
Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role overview:
The job holder will understand the needs of the broker and take proactive action to sell to the broker in line with agreed incentives.

The individual should have an understanding of how to deal with and resolve complex queries, working with your colleagues to identify continuous improvements and ensure that the broker is kept updated throughout the resolution process whilst ensuring processes are updated to avoid repeat issues.

They must consider and abide by the Data Protection Act and the guidelines, regulations and standards set out by FCA and FOS at all times. The individual should also abide by Bupa’s Health & Safety guidelines.

What you’ll do:

- Build profitable relationships with all brokers assigned to you by delivering the highest standard of customer service with an emphasis on proactively seeking opportunities for winning new business and increasing the net growth of your portfolio.
- Proactively manage all aspects of the portfolio assigned to you, including pricing discussion and all sales needs, negotiating these through outbound and inbound contact.
- Develop a strong business relationship with your portfolio and keep the customer informed at all times.
- Work closely with the Business Development Manager to ensure that regional sales targets are met and exceeded, and that regional trends are cascaded throughout the team.
- Action telephone point of hit work to ensure that necessary administrative tasks are undertaken within set deadlines.
- Competently deal with all types of complaints and escalate when necessary.
- Ensure that we proactively educate and develop our brokers on products and procedures through clear and consistent communication, by identifying broker training needs and solutions.
- Keep abreast of competitor activity, products and regional trends, sharing all new information with colleagues and use this information during negotiations to secure and maintain profitable business and ensuring you comply with and abide by the requirements of the Data Protection Act and those of the FOS and FCA at all times.

What you’ll bring:

- To ideally have sales experience within a similar market, preferably in an international arena. Knowledge of both new business processes and account management are essential.
- Comprehensive product knowledge both within Bupa Global and for key competitors
- Good organisational, planning and time management skills
- Good written communication, a high level of assertiveness and an excellent telephone manner
- Self-motivated, articulate and numerate
- Ability to deal with people at all levels of the organisation - both within Bupa Global and externally
- Ideally to have some experience of the healthcare market
- To have a good geographical knowledge, an understanding of differing cultural drivers and an appreciation of differing time zones
- Excellent PC skills are essential including Word, Excel and PowerPoint

**Benefits**:
Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:

- 25 days holiday
- 3% employee pension contribution, 6% employer contribution
- Life insurance (7 times salary)
- Smile everyday 24 hour helpline
- Eligibility to join Bupa Health Trust and receive private cover after 3 months continuous service (taxed as benefit in kind)
- Access to Bupa’s health assessment scheme after 6 months continuous service

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance, please review the Uk Pay Policy on OurBupa.

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa. We want to ensure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

T

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