Concierge

4 weeks ago


Sheffield, United Kingdom FirstPort Full time

**Job role: Concierge**

**Location: Sheffield**

**Hours: Monday to Friday - 3pm to 9pm / 30 hours per week.**

**Salary: £21,000 per annum**

**The job role**

As Concierge you will contribute to our vision of being the **UK's favourite** residential property manager by:

- Provide a high standard level of customer service to our residents and all visitors to the development.
- Act as main point of contact at the front desk.
- Assist with on-site deliveries, customer queries and service requests.

The Concierge reports directly into the Development Manager

**About You**

You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.

**Main Responsibilities**
- Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice.
- Manage on site booking requirements for key access areas, in and around the development.
- To handle parcels and packages that have been delivered on a daily basis. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
- Manage and administer customer deliveries and returns, via development systems and protocol.
- Handle and administer residents’ keys, making sure these are signed in and out daily in line with development systems and protocol.
- To conduct site, walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
- Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
- Investigate first level complaints within the development.
- Provide regular communication to customers with initial queries to resolution.
- Monitor the CCTV cameras / security access to review and track security concerns

**Who are we?**

FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales, and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.

**Why choose us?**

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

**What’s next?**

123

**Job Types**: Permanent, Full-time

**Salary**: £21,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 1136


  • Day Concierge

    4 days ago


    Sheffield, United Kingdom Abbatt Property Services Full time

    Temporary - Sheffield, South Yorkshire - £10.50 - £11.77 per annum We have Temporary Day Concierge opportunities for residential development located in Sheffield. As a Concierge you will be responsible for the delivery of the highest levels of customer service to all residents, guests and external contractors at the Development and will be the first and...

  • Night Concierge

    2 weeks ago


    Sheffield, United Kingdom StrongGuard Security UK LTD Full time

    **Due to the sensitive nature of our service, we are recruiting for a female security / concierge officer. This role is exempt under Schedule 9, Part 1 of the Equality Act 2010.** - **Do you have what it takes to join our award-winning teams? If you do we would love to hear from you. We have an exciting Concierge position in Sheffield.**_ We are looking for...

  • Night Concierge

    2 weeks ago


    Sheffield, United Kingdom StrongGuard Security UK LTD Full time

    **Due to the sensitive nature of our service, we are recruiting for a female security / concierge officer. This role is exempt under Schedule 9, Part 1 of the Equality Act 2010.** - **Do you have what it takes to join our award-winning teams? If you do we would love to hear from you. We have an exciting Concierge position in Sheffield.**_ We are looking for...

  • Live-in Concierge

    1 week ago


    Sheffield, United Kingdom Premier Property Management & Maintenance Full time

    **Live-In Concierge** **Otium of Stocksbridge** This new purpose-built retirement community will be developed in partnership with Noble Homes, the renowned house building firm established in Yorkshire over 60 years ago. As one of the largest independent builders in Yorkshire and beyond, Noble Homes upholds a solid reputation for build quality and attention...

  • Day/night Concierge

    2 months ago


    Sheffield, United Kingdom Premier Estates Full time

    We have an exciting opportunity at Premier Estates for a Concierge/Receptionist in one of Sheffield’s most prestigious and sought-after city centre, residential addresses. You will report to the Development Manager and form a key part of the development. This is a casual role, hours as required. **Shifts are from 7pm to 7am, 4 on 4 off.** **MAIN...

  • Night Concierge

    4 days ago


    Sheffield, United Kingdom Premier Estates Ltd Full time

    Ref - 19353 - Location - City Lofts - 7 St Pauls Square, Sheffield, S1 2LB - Working pattern - Other - Salary - 23000 - Closing date - 01/02/2024 - Description **NIGHT CONCIERGE POSITION AT PREMIER ESTATES** **LOCATION - **City Lofts, 7 St Pauls Square, Sheffield, S1 2LB **WORKING HOURS - **4 on, 4 off 19:30 - 07:30 **SALARY - **£23,000 **CONTRACT -...


  • Sheffield, United Kingdom Guardsman Security Group Full time

    Security and Facilities Concierge Guardsman Security is recruiting for a Security Concierge located in Sheffield **Days per week** - Full Time - 4 on 4 off 12 hour shifts **Rate of pay** - PAYE £10.42 or UTR £12.42 **Times -** 0700 - 1900 or 1900 - 0700 **Responsibilities.** - Ensure the property is secure and tenants safe within a services apartment...


  • Sheffield, United Kingdom StrongGuard Security UK LTD Full time

    **Are you looking for a new and exciting career, where no two days are the same?** **Are you as passionate as we are about making a difference?** **If so, and this sounds like you, we would love to hear from you!** - Due to the sensitive nature of the service we deliver to our clients, we can only consider female applicants for this role. Gender is...

  • Concierge

    4 weeks ago


    Sheffield, United Kingdom South Yorkshire Housing Association Ltd Full time

    Job Description £22,095 per annum pro rata 30 hours per week averaged over a 5-week rota Benefits which include an excellent flexible working scheme, family friendly perks, wellbeing scheme, discounts scheme Access to a wide range of programs to train and develop you Pension contribution More about the role: As Concierge you will need to be...

  • Night Concierge

    3 days ago


    Sheffield, United Kingdom Homes for Students Full time

    **Night Concierge** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional...

  • Night Concierge

    1 month ago


    Sheffield, United Kingdom Homes For Students Full time

    **Night Concierge** Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of theservice we deliver. All our team members are expected to deliver exceptional...


  • Sheffield, United Kingdom Gecko Travel Recruitment Full time

    Gecko Travel Recruitment are working exclusively with this incredible travel business, who have found a niche in the events market and are going from strength to strength! As part of their continued growth plan, they are looking to recruit an experienced Reservations Consultant to join their team. As Reservations Consultant you will working closely with...

  • Security Receptionist

    3 weeks ago


    Sheffield, United Kingdom Mitie Full time

    **Job reference: 29561** **Location: Riverside East, S3 8DT** **Pay rate: £10.90** **Total weekly hours: 40 - 4 on 4 off 6:00-18:00** **Corporate Security Receptionist / Concierge.** *** **Job Overview** Mitie has a great opportunity for a SIA licenced Receptionist to join a Front of House Team; the Security Receptionist will be based with one of our...


  • Sheffield, United Kingdom Mitie Full time

    **Job reference: 34177** **Location: Riverside East, S3 8DT** **Pay rate: £10.90** **Total weekly hours: 40 - 4 on 4 off 6:00-18:00** **Corporate Security Receptionist / Concierge.** **SIA licence essential** **Job Overview** Mitie has a great opportunity for a SIA licenced Receptionist to join a Front of House Team; the Security Receptionist will be...


  • Sheffield, United Kingdom Mitie Full time

    **Job reference: 31592** **Location: Riverside East, S3 8DT** **Pay rate: £10.90** **Total weekly hours: 40 - 4 on 4 off 6:00-18:00** **Corporate Security Receptionist / Concierge.** *** **Job Overview** Mitie has a great opportunity for a SIA licenced Receptionist to join a Front of House Team; the Security Receptionist will be based with one of our...


  • Sheffield, United Kingdom Smart Recruit Online Full time

    We have an amazing opportunity for an experienced front of house brand ambassador to join our STARS team. Working for our high-profile client in Sheffield. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front...


  • Sheffield, United Kingdom Acclaimed Security Ltd Full time

    Acclaimed Security are one of West Yorkshire's leading suppliers of security services. Our company is growing and our assignments range from front of house and concierge work to gatehouse and construction sites and we are currently recruiting for construction site security officers to cover rail projects in the South Yorkshire region. You will represent...


  • Sheffield, United Kingdom Urbanbubble Full time

    **Front of House (Day) - 30 hours Monday to Friday** **Role Overview**: **What you will be doing** - Support residents via Front Desk - Parcel Management and Key Management - To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance - Complete weekly fire...


  • Sheffield, United Kingdom Gecko Travel Recruitment Full time

    Gecko Travel Recruitment are working exclusively with this incredible travel business, who have found a niche in the events market and are going from strength to strength! As part of their continued growth plan, they are looking to recruit a Reservations Consultant to join their team. As Reservations Consultant you will working closely with their clients to...

  • Contract Officer

    3 weeks ago


    Sheffield, United Kingdom Reed Full time

    We are currently seeking a proactive and committed Tenancy Enforcement Officer to join our Housing and Neighbourhoods team. The ideal candidate will be instrumental in maintaining a safe and supportive environment for our staff, residents, tenants, and the wider community by effectively managing and reducing Anti-Social Behaviour (ASB). Maintain and...