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Night Concierge
4 months ago
**Due to the sensitive nature of our service, we are recruiting for a female security / concierge officer. This role is exempt under Schedule 9, Part 1 of the Equality Act 2010.**
- **Do you have what it takes to join our award-winning teams? If you do we would love to hear from you. We have an exciting Concierge position in Sheffield.**_
We are looking for experienced, honest, reliable and professional front of house **FEMALE** concierge personnel in **Sheffield**.
The concierge officer will be working on duty alone and responsible for providing a first class reception service, whilst ensuring the safety, security and health and safety of the building, residents, contractors and staff.
- **Job Details**:_
**Salary**:
Starting £9.50 per hour
**Hours**:
- Full - Time, Permanent Contract
**Location**:
Sheffield
**Job type**:
Permanent Full Time Contract
**Job reference**:
2165
**Job Title**:_Female_ Concierge Officer
**Reporting to**: Operations Manager and Operations Support Supervisor
**PAYE**:
- paid 15th each month
**Benefits** - Uniform, Company Pension, Employee Awards, Employee Assistance Scheme (EAS), Training & Development
- _________
- **Roles and Responsibilities**:_
- **The main duties of the female concierge officer is to assist the client, service users and associated agencies on site in maintaining a safe, secure and pleasant environment.**_
- _Creating a positive first impression for the development.
- General reception duties, including excellent record keeping.
- Communicate effectively through verbal and written records for other professionals.
- To ensure factual and accurate recording of information to handover to the on site support teams and to ensure that all recordings of information are stored securely.
- To ensure that information is gathered and collated for monitoring and outcome purposes.
- Dealing with service users, approved agencies and contractors.
- Regular health and safety checks internally and externally.
- Dealing with enquiries from service users and providing the correct contact details within a crisis situations.
- Ensure that any safeguarding (adult and child) issues are communicated and escalated as per specific on site procedures.
- To comply with policies and procedures.
- Undertake training and professional development, as necessary in order to be able to fulfill the role.
- Represent StrongGuard Security UK, the client and other support agencies to their values during the course of your duties.
- Cleaning duties as per the site cleaning schedule.
- A full list of duties will be discussed at interview stage._
- __________
- **Applicants must have / be**:_
- Excellent customer service and communication skills, verbal, written and listening._
- Able to communicate at all levels and with people whose first language is not English._
- Flexible and reliable with an excellent attendance and punctuality record._
- Smart and approachable._
- A team player with a positive, solution focused approach._
- Must be able to communicate clearly, sometimes over sensitive and / or complex issues in a non-judgmental way._
- Be able to maintain professionalism (professional boundaries) when dealing with situations which may be stressful, demanding and challenging._
- Enthusiastic and must enjoy working with people._
- A valid SIA (Door Supervision or Security) licence Preferred but not essential as training will be given._
The applicant ideally would hold a valid First Aid certificate, however this is not essential and training will be given.
The applicant would ideally have access to a vehicle, due to shift times.
**Start - **following satisfactory interview, background checks and DBS.
**Applicant must be able to provide a minimum of 10 years employment / unemployment / educational history (no gaps greater than 30 days). This is required for Screening and Vetting as per the current BS 7858.**
We are an Equal Opportunities employer & SIA Approved Contractor.
**Salary**: From £9.50 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 2 years (required)
Work Location: One location
Reference ID: 2165
Expected start date: 02/01/2023
