2nd Line Support Engineer

1 day ago


London, United Kingdom Content+Cloud Full time

(English, Portuguese & Spanish - Remote)
Is your ambition to help break new ground in your next role, whilst having clear career progression? 16% of Content+Cloud hires this year were an internal move or promotion, in the future that could be you.
If you are a 2nd Line Support Engineer and want to use your English, Portuguese, and Spanish language skills without having to give up your weekends, then keep reading to see if you could be a fit here.
You will help us to expand one of our client's existing service desks to provide remote support for their offices in Spain, LATAM and US. Whilst we have an idea on what the market is paying, we will look for your input into what that package should look like.
You will be one of three new service desk engineers, bringing your language skills to join a service desk of four other engineers based in Cape Town currently supporting the UK and US. Given the regions supported you will fill an 8-hour shift across the corehours of 7am - 11pm (GMT) Monday to Friday.
Initially the three shifts will 7am - 4pm, 2pm - 10pm and 3pm - 11pm and whilst shifts will be rotated, we will always aim to offer you your preferred shift. (You might still be required to cover another one of these shifts at short notice in the event of absence,but also to cover holiday).
In addition to your language skills, you have bags of experience providing support at 2nd line level (or above) using the ServiceNow tool, making and receiving telephone calls and resolving tickets within service level target times.
You will be supporting (and therefore need knowledge of) the following technologies, in order of preference:
M365
Exchange
Azure
Citrix
Intune
**Location**: Remote - UK Wide
**Contract**: Full time, Permanent
**Salary**: €33,600.00 per year + benefits if in the UK
**Hours**: 40 hours per week UK hours, 8 hours/day (7am - 4pm and 8am - 5pm)
You may also have experience in the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, Systems Administrator, IT Support, Network Engineer, Technical Support, Network Administrator, Server Administration, Systems Analyst, Help Desk,Second Line Support, etc.
Ref: 134 678



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