Receptionist

3 weeks ago

Glasgow, United Kingdom University of Glasgow Full time

**Job Purpose**
To carry out a range of reception and administration duties efficiently and effectively to support the clinical, nursing and administrative staff of the Small Animal Hospital (SAH). Provide support to ensure that insurance claims are processed quickly and effectively.

**Main Duties and Responsibilities**
1. Responsible for progressing all forms of communication from clients and referring veterinary practitioners in an efficient and timely manner, including operating hospital switchboard. Answer communications within personal competencies and redirect others to appropriate personnel.
2. Communicating with the referring veterinary surgeon/client/insurance company regarding insurance forms; obtaining first payment, either in person or over the telephone. Use of initiative and judgement to resolve queries/problems independently with insurance companies and/or clients to ensure that insurance claim are settled as promptly as possible.
3. Process insurance documentation and assist with the closure of outstanding invoices ensuring that these are available to clients on collection of their animals or medication. Ensure that claims completed in full and returned to the insurance company along with details of all medical conditions and associated documentation required.
4. Maintain insurance database and provide data reports to senior management
5. Assist with standard accounting procedures including the processing and handling of cheques, cash and credit cards in relation to insurance payments and client invoice payments.
6. Schedule clinics, front desk and deal with emergencies in an efficient and cooperative manner, ensuring the admission and discharge of animals is conducted in a timely manner.
7. Allocate appointments to hospital clients including routine outpatient, emergency referral and specialist appointments, ensuring that defined protocols are followed to ensure consistency of service.
8. Process merchandise orders and over-the-counter sales of products.
9. Assist in the training of new staff and trainee veterinary nurses with regards to both reception and insurance standard protocols.

**Knowledge, Qualifications, Skills and Experience**
- **
**Please ensure that you address each criteria below individually in your cover letter, point-by-point. Applications that do not address all essential criteria will be unable to be considered for interview.**

**Knowledge/Qualifications**

**Essential**
A1 VQ 2/3 level or equivalent
A2 Knowledge of Microsoft word and excel

**Desirable**
B1 Knowledge of Veterinary / Medical terminology

**Skills**

**Essential**
C1 Accuracy and attention to detail
C2 Excellent IT skills
C3 Use initiative and judgement to resolve problems independently and work with mínimal supervision
C4 Excellent organisational skills and an ability to prioritise a busy workload
C5 Excellent oral and written communication skills
C6 Excellent numeracy and literacy skills
C7 Ability to work independently and as part of a team

**Experience**

**Essential**
E1 Relevant experience in a similar role
E2 Previous experience of working in a customer facing role

**Desirable**
F1 Experience of working in a doctor or veterinary surgery practice
F2 Experience of handling insurance claims
F3 Experience of working in a demanding, fast paced reception
F4 Experience of working on a switchboard
F5 Experience of cash handling

**Terms and Conditions**
Salary will be Grade 4, £22,197 - £24,715 per annum.
This post is part time (28 hours per week) and open ended (pro rata).
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
3 A flexible approach to working.

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