Operations Controller

4 weeks ago


Harrogate, United Kingdom Atlas Helicopters Ltd Full time

Company: Atlas Helicopters Ltd

Job Title: Operations Coordinator

Location: Harrogate, North Yorkshire

Start date: ASAP

About us:
Atlas Helicopters is a leading helicopter charter company based in the UK, specializing in providing premium helicopter services to a diverse range of clients. With a commitment to safety, reliability, and exceptional customer service, we pride ourselves on delivering unparalleled customer experience.

Position Overview:
The hours of work are predominantly 0900 - 1700 (Monday - Friday). However, there will be a requirement to work flexible and potentially longer hours during busy periods, as well as being on call on a rota system.

Previous experience is not essential but an interest in the aviation industry would be beneficial.

Key Responsibilities:

- Prepare quotations, follow up on quotations and take flight confirmations.
- Plan flights, prepare flight briefs, manage/oversee flights as the happen.
- Ensure the highest possible customers service is provided throughout.
- Monitor the flying programme, aircraft utilisation and pilot availability to optimise resource allocation.
- Maintain accurate records of customer interactions, flight bookings and operational data, ensuring compliance with company policies and procedures.
- Collaborate with sales and marketing teams to promote our services and attract new customers.

**Requirements**:

- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
- Ability to work effectively in a fast paced environment, effectively prioritising tasks.
- Proven problem solving abilities.
- Proficiency in computer systems.
- Flexibility to work irregular hours, including evenings and weekends.

**Salary**: From £25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Tips

Ability to Commute:

- Harrogate, HG1 5LF (required)

Ability to Relocate:

- Harrogate, HG1 5LF: Relocate before starting work (required)

Work Location: In person

Reference ID: Atlas Operations


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