Claims Complaints Handlers

5 months ago


Glasgow, United Kingdom Sedgwick Resource Solutions Full time

**Title**: Claims Complaints Handler

**Salary**: Competitive
- Dependent upon experience

**Location**: Remote

**Term**: Permanent, Full-Time

**Your New Job**:

- Are you passionate about delivering an excellent service and want a new challenge?
- Do you have great attention to detail?
- Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?
- Is flexible work/life balance important to you?

If you've answered yes, then a role as a Claims Complaints Handler in our Customer Complaints team could be the opportunity you have been waiting for

Colleagues in our home claims team are given the autonomy to act as financial owner and decision maker from the desk. With a background in property claims handling, and customer support you will be able to solve complex customer complaints and understand the way in which this impacts the claiming journey. We will support your continuing development including achieving Cert CILA and BDMA qualifications if needed, to meet the challenge of dealing with claim complaints up to £100,000 in value.

Beyond the current situation, colleagues in these roles have the flexibility to participate in home working, you'll be handling complaints from our customers in relation to their ongoing or previous property claims in line with FCA guidance. You will be corresponding with various stakeholders, conducting investigations, building a timeline and supporting the customer journey to achieve a suitable outcome.

When things go wrong it is a hard time for our customers, you will need to have an empathetic approach with a background in complaints handling or customer relations, be able to support our customers who are vulnerable or need extra assistance and own a caseload of complaints from cradle to grave.

**Your New Job Responsibilities**:

- Single contact point for customer & suppliers
- Claim, information & supplier project management
- Managing a caseload of complaints from cradle to grave

It's an exciting and rewarding role with scope within a motivated and friendly team, coupled with the opportunity to progress into the claims arena for the right person.

**When you'll work**:
Usual working hours are 35 per week during Monday - Friday, 8am until 6pm, however, colleagues should be flexible so that they can be available to service additional claims driven by surge periods to ensure we deliver client service requirements.

**Where you'll work**:
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you'll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It's an ideal environment for working alongside and interacting with fellow colleagues.

**Your Top Skills**
- Ability to demonstrate experience of dealing with insurance claims
- Passionate about turning customers journey around where dissatisfaction has been expressed
- Exceptional customer service enthusiasm
- Effective communication and negotiation skills
- The ability to write detailed reports, although training will be given
- Self-motivated, conscientious, and able to work under your own initiative
- A desire to embrace innovative working practices
- Ideally have or be progressing with Cert CII or Cert CILA qualifications
- Conscientious and hard working to achieve required results, and flexible to support operational requirements
- Commitment to gaining the relevant knowledge and skill for the professional and technical requirements of the job

**Your New Benefits Package**
- 100% remote working opportunities
- Competitive salary depending on skills, experience, and qualifications
- Healthcare scheme
- A Self Invested Personal Pension Scheme
- Discounts on various products and services
- Employee assistance programme for employee wellbeing
- Life assurance
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
- Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability._


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