Compliance Team Leader

7 months ago

StokeonTrent, United Kingdom Equans Full time

**Requisition ID**: 54899

**Domain**: Other/Other

**Contract type**: Permanent

**Schedule**: Full-Time

**EQUANS is looking for a Compliance Team Leader to join our team based in Stoke-on-Trent, ST4 on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.**

Leading the Stoke Regional Operations Centre (ROC) team to provide an efficient, effective and high-quality helpdesk and business support service to all customers of the ROC.

The Compliance team is the first point of contact for a variety of facilities management requirements and administration which interfaces with onsite teams and clients (both internal and external) so excellent communication skills, organisation skills and commercial awareness is essential.

With strong people management skills, customer focus and the ability to understand and interpret complex contractual requirements, the Compliance Team Leader will effectively manage the day to day operations ensuring the team deliver a friendly and proactive service, effectively handling queries and managing them in accordance with contractual requirements.

The Compliance Team Leader will be expected to monitor and manage performance against the wide-ranging contractual obligations, identifying coaching opportunities and training needs as well as celebrating success and sharing best practice. They will need to maintain a robust quality assurance system to ensure service quality and levels are maintained at the highest standards.

**What will you deliver?**
- Day to day management of a Team of Co-Ordinators and Senior Co-Ordinator
- Use of HR management tools to record absence and holidays
- Performance management of the team including regular reviews PD’s and Development plans
- Daily review of KPI’s - specifically Stat M1/M2 and Maint M4
- Oversee Admin paperwork - using the Evidence matrix
- Work with CAFM lead to ensure schedules are up to date and aligned, highlight discrepancies
- Stakeholder management including Regional Operations Teams, HMCTS, subcontractors, CAFM, Regional Technical Team, Auditors and procurement team
- Provide data on how the Compliance Team is performing highlighting any risks or issues
- Identification of process improvement and recommendations to improve ways of working
- Maintain staffing in line with TOM and highlight any risks or issues
- Work with the regional teams to ensure historical jobs are closed in a timely manner by attending an open works call each week. To deal with any escalation raised by the Regional in relation to non delivery of work
- Working with the subcontractors - provide feedback to procurement for Supplier Relationship meetings
- Implementation and lead on weekly KPI calls with Regional Teams
- Use of management tools such as Maximo, Coupa, BI Launchpad to analyse data
- Liaise directly with HMCTS on any issues regarding to complaints.

**What can we offer you?**

On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are we looking for?**
- Relevant professional qualification (customer service, facilities management)
- Excellent communicator
- Experience of leading and motivating a team to deliver the best customer experience whilst operating within defined contractual obligations
- Confident performance manager
- Strong people manager, calm under pressure, approachable with an interest in developing team members.

This role includes a Basic DBS check therefore ability to pass is essential.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

EQUANS is a Bouygues group company.

**What’s next?**
- At Equans we’re commi

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