Customer Service Bs22

3 months ago


Bristol, United Kingdom Ideal Recruit Full time

**Key accountabilities**:

- You’ll be the first point of contact for clients in your region, dealing with requests, queries, and tasks large and small.
- Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio - ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
- Making sure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
- To record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
- Manage branches priority list, making recommendations where / when necessary.
- Promote our services, support the retentions team during upselling campaigns.
- Management of the regions age debt, on stop list and liaising with effected customers.
- Liaise with functional departments that may impact on customer relations / retention.
- Recognise where customers may be at risk and upselling opportunities within the regional portfolio.

**What are the Requirements?**
- Excellent communication skills / experience
- IT skills across the MS suite.
- Organisational skills

**Pay Rate: 10.42£ with increase to 10.76£ after probation period (13 weeks)**

**Shift Patterns: Monday to Friday - 8.30AM to 17:00PM



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