Cemeteries Administrator

**Cemeteries Administrator**

**Belfast BT2**

**£11.81 per hour**

**Temporary role to 31/07/23**

**Job Purpose**:
To be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office as required.

To provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner.

To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front-line customer support as required, in a sympathetic and dignified manner.

**Summary of responsibilities and personal duties**

1. To assist in the end-to-end administration of the council's cemeteries and Crematorium including, but not limited to:

- City Cemetery, Falls Road
- Dundonald Cemetery, Upper Newtownards Road
- Roselawn Cemetery, Ballygowan Road, Crossnacreevy
- Crematorium, Roselawn Cemetery; and
- Cemeteries/Crematorium Central Office - Cecil Ward Building.

In particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes key-holding duties at site offices.

2. To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.

3. To assist the public in the selection and identification of graves, by delivering accurate and relevant information.

4. To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.

5. To direct funeral corteges and visitors to graves and other facilities on site as required.

6. To accept payments for bereavement services including burials and memorialisation.

7. To ensure accurate and up-to-date information is maintained in relation to specifications for foundations.

8. To liaise with the Cemeteries Central Office and monumental sculptors regarding the enforcement of procedural and policy requirements relating to the checking of headstones and surrounds.

9. To maintain site maps to assist in the identification of graves for interment in conjunction with cemeteries operations staff.

10. To assist in the administration of other cemetery sites as required, including assisting the public in the identification of graves.

The below 4 week rota below will be applicable:
**Week 1**

M 8.30am - 5pm - 8.5hrs

T 8.30am - 5pm - 8.5 hrs

W 8.30am - 4.30pm - 8 hrs

T OFF

F 8.30am - 4.30pm - 8 hrs

S 8.30am - 12.30pm - 4hrs Total 37hrs

**Week 2** M 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs W 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs F8.30am - 4.00pm - 7.5 hrs S OFF Total 39.5hrs

**Week 3** M 8.30am - 5pm - 8.5hrs T OFF W 8.30am - 5pm - 8.5 hrs T 8.30am - 4.30pm - 8hrs F 8.30am - 4.30pm - 8 hrs S 8.30am - 12.30pm - 4hrs Total 37hrs

**Week 4 **M 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs W 8.30am - 4.30pm - 8hrs T 8.30am - 4.30pm - 8hrs F 8.30am - 4.00pm - 7.5 hrs S OFF Total 39.5hrs

**Essential Criteria**:
(a) working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner;
(b) undertaking administrative and cash handling duties within a business environment; and

(c) using information technology software such as Microsoft Office, or equivalent packages.
- Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abides by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation._

**Job Types**: Full-time, Temporary contract
Contract length: 2 months

**Salary**: £11.81 per hour

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Belfast, County Antrim: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 05/06/2023