Senior Examinations Administrator

6 months ago

Glasgow, United Kingdom Emprego UK Full time

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

**ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.**

We are currently looking for a Senior CBE Administrator on a full-time, permanent basis. This position sits within the CBE Delivery team, based in our Glasgow office.

The Senior CBE Administrator role lies within the Exam Delivery department of the Customer Service directorate, and is part of the CBE Delivery function responsible for ensuring the efficient and effective delivery of ACCA's On Demand Computer Based Examinations (ODCBE's) across the organisations worldwide network of licensed CBE centres.

The role reports into the CBE Team Manager and will have responsibility across a number of CBE activities including CBE centre licensing, quality assurance, CBE centre technical and administrative support, CBE financials, CBE results and student eligibility.

**The Role**
- Responsible for ensuring that all CBE centre self service requests are correctly processed within SLA.
- Responsible for the CBE centre behavioural analysis process and ensuring that any unusual patterns are investigated and any appropriate action taken, thus minimising the risk of fraud taking place at CBE centres.
- Support the quality assurance framework in place within the team to maintain the integrity of ACCA's CBE's.
- Carry out CBE centre approval and monitoring visits as required.
- Responsible for the CBE results process to ensure that CBE results are uploaded to students accounts within the 2 working day SLA. This includes liaising with IT and service desk to ensure that any exceptions are processed within SLA.
- Support the CBE Delivery Manager and CBE Delivery Team Manager in the design, testing and implementation of CBE related projects which will become business as usual activities.
- Support the operation of ACCA's Computer Based Examinations by assisting with all key functions administered by the CBE delivery team as required, in line with business peaks and published deadlines in a timely and efficient manner.

**The Person**
- Ability to demonstrate good technical understanding of software systems
- Excellent organisation skills with the ability to manage several jobs at once
- Attention to detail with a systemised and procedural approach to carrying out and recording activities
- Good communication and interpersonal skills with the ability to deal with a wide range of people at different levels
- The ability to work under pressure and meet strict deadlines
- Ability to use initiative and work with the minimum of supervision
- A good team player able to show flexibility and adaptability in a fast moving environment
- Good IT skills with experience in Word, Excel, PowerPoint and preferably Oracle systems.

**Our Benefits**

We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance and income protection as well as a fantastic defined contribution pension scheme.

We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.

Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs, you can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel and Gym loans and more You can also enjoy exclusive access to our discount site and wellbeing centre platform.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

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