Service Advisor

2 weeks ago


Leicester, United Kingdom Just Recruitment Solutions Limited Full time

**Just Recruitment Solutions are seeking an Experienced Service Advisor for our Main Dealer client in Leicester**

**£25,000 - £31,000**

As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.

Key responsibilities:
Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a qualityof service that exceeds customer expectations every time Maximising Profit per Customer Visit.

Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into our dealer management system to maximise the quality and content of the customer database.

Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.

Be customer focused, have good literacy and numeracy skills as well as influencing and selling skills.

**Previous dealership customer service experience is essential, and you must hold a full UK driving license.**

Due to the volume of applicants we receive, it may not be possible to respond to every one individually. If you do not receive a response within 7 days, please assume you have been unsuccessful on this occasion, but if you do have relevant industry experience,we will retain your details and will be in touch when further suitable roles emerge.


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