User Research Associate £42,000

3 weeks ago

London, United Kingdom SAGE Publications, Inc. Full time

Overview:
The User Research Associate supports research and discovery activities across the Product and User Experience teams. They support and drive good research practice at all stages of the product development process, from research operations to taking on individual research projects to enhance our understanding of our users.

Essential Job Functions & Responsibilities:

- Act as the point person for user research operations within the Product and UX teams. In particular, maintain our user research database and insights repository. Proactively suggest improvements to our research processes.
- Co-ordinate the department’s continuous discovery efforts, in particular ensuring that a regular stream of users is available to the product teams for research.
- Triage and resolve ad-hoc requests for assistance with user research, particularly user recruitment when proactive outreach is needed.
- Work with Product and UX teams to develop appropriate research strategies for their products.
- Support research practice as needed, including leading usability tests, note taking, competitor research, facilitating interviews and designing surveys.
- Independently prioritise and take on cross-product research projects, with a particular emphasis on longitudinal, generative research such as diary studies and observation studies.
- Liaise with colleagues in other departments to find out what their research priorities and recent findings are, cascading relevant information to your team.
- Effectively communicate user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells and research reports/briefings).
- Contribute to a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs.
- Maintain and help to build our user research playbook of best practice guidelines.

Qualifications & Education:

- Experience managing research operations, including participant recruitment, incentives, insights sharing, and managing processes and documentation.
- Experience with common qualitative and quantitative research methods, in particular interviews, observation, usability testing, focus groups and surveys.
- Experience working with product or user experience teams

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