Programme Manager Automotive
2 weeks ago
EllisKnight are looking to recruit an exceptional Programme Manager (or Senior Operations and Improvement Manager) who has worked as a mechanic or has a good knowledge/understanding of the Automotive Tool industry. The role will be a senior position to manage,improve and deliver an outstanding and logístically efficient customer experience for the hiring/loaning and controls of specialist automotive Tools.
The Programme Manager will manage the overall running of and improvements to, a Lease/Loan based business function that provides automotive equipment to businesses across the UK and Europe. This ranges from specialist automotive tools for car manufacturing,testing/diagnostics tools to major industrial machinery that is leased /loaned out. Experience of a similar service will be desirable.
The purpose of the role is to ensure that revenue targets are met and customer SLA’s are achieved.
**Key areas of responsibility will include**:
**Programme Management**
- Day to Day management on all Tool Loan programmes
- Day to Day management of team members
- Internal/External Customer liaison
- Project Management and overall onboarding of new programmes/tools
- Monthly Billing Creation
- Daily/Monthly and ad-hoc reporting
- Budget/Cost Management of Programs
- System set-up/improvement and timely resolution of critical issues
- Maintain excellent customer and supplier relationships
- Ensures that appropriate documentation is received, stored retained according to policy requirements
**Technical: Tool Management**
- Correct stock levels are maintained to support the program
- Minimize tool downtime from Technical/Quality/Quarantine/Calibration issues
- Design Packaging and packaging layout ‘fit for purpose’ for program and customer
- Ensure all tools are up OEM specifications
- Kit data definition based on customer data
- Packaging prototyping & sign off
- Tool updates, changes, updates and new stock.
- Supplier coordination, planning & management
**General**
- Logistics & supply chain planning
- Work closely with Warehouses across Europe on stock accuracy and quality control.
- Oversee annual stock counts
- Ensure website is accurate/complete and updated at all times
- Internal/External Customer Training
- Maintain excellent customer and supplier relationships
**Key skills/background**:
- Knowledge of, and or a keen enthusiasm for the Automotive sector (Cars, mechanical Engineering etc)
- Experience of working in or with an automotive workshop environment
- Knowledge of workshop tools and equipment
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